Job Description

Competition #2024-522-CP Employment Consultant - PWD (2024-522-CP)
Employment Type: Permanent Full-Time, Bargaining Unit (1 Vacancy)
Work Hours: 35 hours/week (M-F 8:30am-4:30pm OR 9:00am-5:00pm)
Work Setting: Exclusively Onsite
Salary: External Rate G7: $53,037.02
Internal Rate G8: $54,119.70
Application Deadline: March 3, 2025 by 11:59 pmProgram Overview Integrated Employment Services, Community Programs
The Employment Consultant (PWD) is part of a high-performance team that improves communities, families and individual lives through effective access to employment for persons with disabilities (PWD) while helping to reduce disability related barriers to employment. The focus of the role is on delivering the Integrated Employment Services (IES) Program for recipients of the Ontario Disability Support Program (ODSP). Working at a local Integrated Employment Services Centre or other sites in the City of Toronto, they help PWD jobseekers obtain quality, sustainable employment. The employment needs in the city of Toronto are intense, and the Employment Consultant (PWD) brings caring, energy, focus, and skill to address the needs of jobseekers with disabilities.What You Will Do

• Build rapport and an emotionally supportive context for each IES ODSP client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.
• Ensure clients understand the Integrated Employment Services approach and the value of services provided, particularly retention support.
• Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
• Manager a caseload of jobseekers with disabilities, in various stages of job readiness. Using excellent time management and efficiency, effective appointment planning, client assignments, and group activities, move clients toward employment with pace and urgency.
• Maintain accountability for monthly individual intake and employed targets.
• Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
• Compassionately and effectively administer the Province of Ontarios common Assessment Tool and intake clients into the Integrated Employment Services program.
• Through a series of in-person individualized client appointments and group activities, help move the client to employment by following the Integrated Employment Services Guidelines as prepared by WCG as well as WoodGreens standard operating procedures.
• Demonstrate excellent customer service and skills in the delivery of client activities, particularly: development an Employment Action Plan, needs assessment, goals setting, resume and cover letter development, applying for positions, interview prep, online job search, working on personal presentation including positive body language.
• Delivery WCGs inclusion group requirement for Persons with Disabilities: offering such activity as: Short-term activities in employability skills development (e.g., workshops, coaching, training, etc.) to prepare clients for the labour market (e.g. disclosure of disabilities, soft skills, job readiness, etc.). Access to competitive work opportunities with appropriate job search, coaching and accommodations services. Job carving services, including employer needs analysis to identify skill demand, and carving a position for a suitable client with disabilities. Access, information, and referrals for specialized assessments (e.g. vocational, worksite and ergonomic assessments). Access to Client Supports for People with Disabilities, intended to support clients with disability-related barriers to participation in employment or employment-related activities.
• Staying up to date on current labour market trends, employer needs, resume techniques, job search strategies and networking platforms that are targeted to support job seekers with disabilities.
• Directly engage with employers on behalf of clients to confirm open positions, understand job needs, advocate for clients, set interviews, etc.
• Help remove temporary barriers to employment by referring to needed services and arranging financial support.
• Collaborate with Social Assistance Case Workers to coordinate the appropriate life stabilization services for OW/ODSP clients per WCG guidelines and WoodGreen procedures.
• As needed, sit with and support clients as they use onsite computers for labour market research, resume development, job searching, interview practice, etc. including providing basic digital literacy training, helping to set up email accounts, accessing online training resources, submitting online job applications, accessing life stabilization resources (e.g. banking, Ontario Works, housing help etc.).
• At the start of employment for each client, responsible for administrating the Transition & Retention Checklist (TRC) with clients who start employment (required for a Brokered Incentive Agreement (BIA) and must be attempted for all). In this context help clients know what to expect on day one, week one and one month into employment. Responses inform the next steps to ensure clients are ready for and meet employers expectations. This checklist will determine the frequency and type of support required for a successful transition into, and ongoing retention in work.
• At the start of employment collect proof of employment per WCG IES Guidelines.
• Collect required monitoring documents, as indicated in the WCG Integrated Employment Services Guidelines proving the clients employment status, employment Responsible for maintaining contact with clients over a twelve-month interval following the end of pre-employment services, or Funded Outcome start, whichever comes first. Maintain a minimum contact frequency of once during the first week of employment and monthly thereafter.
• Know, implement and be accountable to WCGs documentary evidence requirements, service level and performance-based funding conditions.
• Deliver retention supports that are flexible and become less or more intensive based on the results of the TRC and the ongoing situation.
• Help remove temporary barriers to employment by referring to clients to needed services and arranging financial supports during clients first year of employment.
• Liaise between the client and/or employer to assess job satisfaction, identify potential performance or workplace issues (e.g., absenteeism, behavioral concerns, task completion, work schedule, or workplace/cultural integration), and assist in resolving them. Additionally, identify any need for further training or mentoring for the client during the retention process.
• For clients who fall out of work, directly facilitate their speedy return work through coaching, job search support, resources, referral to workshops and group activities, and coordination with other services. As needed, sit with and support clients as they use onsite computers while they engage in activities that help return them to work or access life stabilization supports.
• Coordinate and/or directly deliver services, at varying levels based on need, as specified in the WCG Integrated Employment Services Guidelines related to retention after job start to ensure sustainability and achievement of funded outcomes. The appropriate referral pathways, workshops, group activities, resources, etc. will be defined/created by WoodGreen and made available to the Career Success Coaches to coordinate and/or deliver.
• Collaborate effectively with the client booking appointment team, Settlement Counsellors, Financial Empowerment Counsellors, volunteers and students, and other WoodGreen teams and staff for a smooth and positive client journey that best meets the clients needs.
• Prepare monthly forecasts with the risk status of clients in caseload, indicating those at higher risk to fall out of work.
• Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
• Demonstrate excellent customer service and skills in interactions with employers and clients.
• Be team oriented and collaborate effectively with team members, particularly Employment Consultants and Job Developers.
• As needed to support site operations, provide customer service support at the front desk, engage in outreach activities and perform other duties.

What You Bring to the Team

• Degree or diploma in Social Work, Social Services Workers or related field
• Experience and/or training in career counselling (e.g. needs assessment, job search, job development, job retention)
• Experience in leading group workshops or activities
• Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long-time unemployed population.

What Will Set You Apart

• Knowledge of pre-employment support methods and re-training opportunities
• Knowledge and/or connections with community resources and supports.
• Highly ethical, compassionate and purpose driven with an overarching desire to support client success toward employment, staff empowerment and system wide improvement in effective service delivery.
• Energy and enthusiasm to meet new people, listen and learn about their needs and experience, and work to improve their life and the lives and their families.
• Oriented toward coaching and facilitating others to share information and suggest success strategies;
• Comfortable speaking with employers to understand their needs/perspective while advocating for clients.
• A strong sense of personal accountability for achieving individual targets
• Coachable and able to adapt and change in procedures, systems, client needs, external trends, etc. as the service delivery context evolves.
• Understanding of and ability to communicate principles and practice of diversity and anti-racism.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Excellent organization and time management skills and strong attention to detail.
• Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.Powered by JazzHR

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