Job Description

POSITION SUMMARY:

The Multicultural Council of Windsor and Essex County (MCC) is seeking a dedicated and experienced Supervisor to support the operations of our Employment & Training Services Department. This role will provide day-to-day guidance to program staff, coordinate service delivery, monitor outcomes, and assist with reporting and budget tracking. The ideal candidate will bring hands-on experience in employment training, workforce development, and working with newcomers to Canada, along with strong organizational and leadership skills to help ensure program success.

RESPONSIBILITIES:

Strategic Leadership:

Provide strategic direction for all employment programs, ensuring alignment with the organization's mission, goals, and funder requirements.

Program Oversight:

Support the coordination and implementation of employment programs in alignment with MCC's mission and funder requirements.

Staff Supervision:

Provide day-to-day supervision and support to frontline staff, including scheduling, task coordination, and performance monitoring.

Client Services:

Ensure high-quality service delivery to clients, supporting program staff in addressing client needs and employment barriers.

Data and Reporting:

Collect and review program data, assist with preparing funder and internal reports, and ensure accurate record-keeping.

Quality Assurance:

Monitor program activities to ensure compliance with policies, procedures, and standards of service.

Budget Tracking:

Assist in monitoring program expenditures and maintaining documentation related to purchases and program-related costs.

Stakeholder Communication:

Maintain positive relationships with employers, community partners, and service providers to support client outcomes.

Problem-Solving:

Provide guidance and support to staff when challenges arise in service delivery or client progress.

Training Support:

Help onboard new staff, and support ongoing training and professional development initiatives.

Representation:

Represent the department at community events, meetings, or internal committees as required.

QUALIFICATIONS:

Education:

Bachelor's degree in social work, public administration, business management, or a related field. Master's degree preferred.

Experience:

Minimum of 3-5 years in employment services or workforce development, with at least 1-2 years in a supervisory or team lead role.

Sector Knowledge:

Strong understanding of the Canadian labour market and employment programs tailored to the needs of newcomers.

Leadership:

Demonstrated experience in managing multiple teams and fostering a collaborative work environment.

Budgeting and Reporting:

Proven experience managing complex budgets, forecasting, and preparing detailed program reports for funders.

Communication:

Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders, including job seekers and employers.

Problem-Solving:

Strong understanding of employment barriers faced by newcomers, with experience developing and implementing effective solutions.

Compliance Knowledge:

Familiarity with relevant legislation and best practices related to employment services and settlement programs.

Technical Skills:

Proficiency in data analysis, reporting tools, and the Microsoft Office suite.

Commitment to Diversity:

A strong commitment to diversity, equity, and inclusion, with the ability to work effectively with individuals from diverse cultural and linguistic backgrounds.

Must possess a valid

Level 3 Vulnerable Sector Police Clearance

, renewed every 3 years

APPLICATION PROCESS

Please submit your

Resume and Cover letter

in .doc or .pdf format by Wednesday, July 9, 2025

directly to

:

Please apply for this job only in the manner specified above. Failure to do so may result in your application not being properly considered for the position.

The MCC is an equal opportunity employer and welcomes all applicants for this position; however only those selected for an interview will be contacted.

As per AODA guidelines, individuals with disabilities during the recruitment, assessment, and selection process will be accommodated upon request.

Job Type: Full-time

Pay: $33.62 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance
Work Location: In person

Application deadline: 2025-07-09