Job Description

Overview

Do you have experience providing exceptional customer service? We have opportunities for client-focused individuals to join our Assessments department as employer services centre (ESC) agents. The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintain their accounts. Working in our call centre, you'll support our customer service initiatives by acting as the first point of contact for employers who require assistance with their insurance coverage - answering their questions regarding coverage, registration, and payment.

WorkSafeBC is a place where you can build your career. You'll be part of a team of bright, talented, and dedicated employees, with opportunities for advancement within our Richmond head office or at one of our offices across the province. We offer a starting wage of $24.48 per hour, comprehensive benefits, career planning, leadership development and tuition reimbursement programs, and policies and programs that support a healthy lifestyle.

This position is part of a hybrid work model which requires in-office and remote work shift rotation.

We'll be reviewing applications daily - don't wait, apply today!

What you'll do

As an employer services centre agent you will:

• Handle incoming phone inquiries on employer assessments, account compliance, and financial transactions
• Collect required financial information from clients for the employer account, which may require placing phone calls to employers
• Communicate via email to new employers and e-business agents who have requested assistance for online account services
• Investigate employer contact information for returned mail and update contact information on employer accounts

Is this a good fit for you?

We're looking for people who can:

• Provide outstanding customer service
• Gather and analyze information in a timely manner
• Actively listen and clearly convey information to audiences with varying levels of knowledge
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
• Independently manage changing priorities and frequent interruptions

Your experience and educational background:

• Completion of grade 12 (post-secondary education is an asset)
• A minimum of one year of customer service experience, or general office/business experience using the phone to gather information and enter data
• Must type a minimum of 40 words per minute
• Ability to perform mathematical calculations
• Ability to apply correct English language skills, grammar, and spelling
• Ability to accurately record and enter data

Please note that we will be starting assessments prior to the posting close date.

Please send any additional application materials via email to by 4:30 p.m. on the closing date of the competition.

If you require an accommodation in the assessment process, please email (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about .

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

If you're the successful applicant, you will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.