Job Description

Employee Assistance Account ManagerWhy work with us:We are focused on Trauma-Informed Care for both our communities and staff teams, and provide services based on research and evidence-based practices. We encourage employees to bring their authentic self to work in our diverse and inclusive environment. The organization is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience. Our culture is focused on providing a safe and supportive workplace including paid training, excellent benefits, a wellness program, and much more.Founded in 1974, Family Services Employee Assistance Programs (FSEAP) is a national social enterprise division of Family Service Agencies providing employee and family assistance programs (EFAP) and Integrated Workplace Wellness Solutions. As the only private, not for profit, community-based EFAP provider in Canada, we strive to sustain healthy workplaces and strong communities. FSEAPs client-centric support services support customers large and small that promote and maintain the health and wellbeing of employees and workplaces.What you will be doing:Reporting to the Director of Operations, the EAP Account Manager plays a crucial role in providing exceptional account management services to our valuable EAP customers to ensure their program goals are exceeded. Your superior customer service, consultative approach to relationships, growth mindset, and passion for organizational health will drive EAP outcomes.

• Manage FSEAP Alberta customer accounts, respond to requests, and ensure contractual standards are met.
• Support national FSEAP initiatives and engage in learning opportunities.
• Address customer concerns professionally and ensure service providers are supported and available.
• Travel within Alberta to meet with customers as needed.
• Design and negotiate FSEAP customer contracts, ensuring accurate invoicing and payments.
• Complete stakeholder reporting, monitor service provider costs, and maintain accurate information.
• Participate in budgeting, financial reviews, and manage budgets effectively.
• Lead sales and marketing efforts, prepare funding proposals, and implement new services.
• Support national outcomes initiatives, identify and implement improvements, and monitor KPIs.
• Provide excellent customer service, support wellness initiatives, and build strong stakeholder relationships.
• Contribute to a highly efficient and sustainable unit, gather and implement feedback, and uphold the Lencioni framework.
• Role model professionalism and TFC culture, and participate in TFC events and committees.

What you will bring to the role:

• Bachelors degree in Human Services, Mental Health, Sales and Marketing, Business Administration or other relevant discipline with a minimum of 3 years of experience.
• Experience working with non-profit agencies is considered an asset.
• Understanding of business and management practices.
• Proficient in Microsoft Office applications.
• Proficient oral and written communications.
• Provides exceptional customer service.
• Ability to work in cross-functional teams.
• Superior interpersonal, communication, and decision-making skills.
• Detail oriented with strong administrative, planning, and organizational skills.
• Excellent analytical, critical thinking, and problem-solving skills.
• Reliable, responsive, and flexible.

Background Check Process & Requirements:As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers.

• Police Information Check- Vulnerable Sector (completed within the last 6 months)
• Child Intervention Records Check (completed within the last 6 months)
• $2 million Vehicle Liability Insurance
• Reliable vehicle, available for regular use and valid drivers license

What to expect:Training - comprehensive onboarding/orientation process which includes service specific, leading-edge training, and agency-wide core trainingFeedback - a strong reflective supervision model that provides regular formal and informal opportunities for feedbackPerformance Coaching - formal and informal coaching regarding the development of personal and professional growth and developmentReasonable Accommodation - The Family Centre will provide reasonable accommodation when requested by a qualifies applicant or employeeCompensation - Our comprehensive compensation package offered to employees reflects a strong commitment to employee wellbeing and is competitive within the marketplace.

• $59,238 to $79,221 annually
• 36.5 hour work week
• Fully employer-paid Group Benefits Plan
• Wellness Program
• 3 weeks vacation
• RRSP matching
• Ongoing paid training
• Mileage compensation
• Paid sick time
• Agency-wide social events
• First Peoples Circle, People of Colour, and LGBTQIA2S+ Employee Support Groups

Closing Date: July 19, 2024The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted.Powered by JazzHR

The Family Centre