E-Mobility Service Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This role is to answer to our E-Mobility sales growth in the western region of Canada particularly around the city of Vancouver where we need to support actual installed base and future opportunities in the pipeline.

Your responsibilities

• Reviews specifications, technical manual requirements, time required for office support and training required by the customer
• Handles post commissioning warranty activities
• Performs field assignments to solve customers\xe2\x80\x99 operational problems, optimize the performance of their equipment and commission new equipment
• Works with Customer on field related problems
• Reviews, interprets and comments on technical specifications
• Recommends technical strategy and resolve technical problems
• Performs technical product support and key processes
• Performs field activities, including testing, inspections and site visits
• Maintains awareness of technical and market trends
• Participates in department administration
• Follows scheduling and administrative procedures
• Participates in technical training
• Participates in technical presentations
• Participates and follows Safety procedures and promotes a Safety environment

Your background

• Bachelor of Electrical Engineering
• 2 years minimum of service experience in power generation, protection, transmission, distribution, power electronics, drives etc\xe2\x80\xa6Electrical vehicle chargers experience would be considered an asset
• Ability to formulate solutions to technical problems, and assist on technical quotations and reports
• Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites
• Strong verbal and written communication skills English written and oral
• Strong interpersonal skills with customers and co-workers is extremely important
• Safety minded and proven safe work record
• Self-motivated and ability to work in a team environment as well as autonomously (as required)
• Strong computer skills: MS Office Suite, Linux environment would be an asset
• See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
• Must have valid driving license permit

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada\xe2\x80\x99s top employers by Forbes Magazine. Also named as Canada\'s Top 100 Employers, Montreal\'s Top Employers, Canada\'s Top Employers for Young People, Canada\xe2\x80\x99s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB\'s culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process. #LI-Hybrid