Job Description

Date:

July 10th, 2025

Position Title:

Emergency Responder

Department:

Investigations and Emergency Response (IER)

Reports To

: Director, Investigations and Emergency Response

Classification:

Union

Hours:

40 hours per week - Shifts vary and include five consecutive days per

week, including weekends, Statutory holidays, and rotating evening and

day shifts.

DAYS/TIMES OF SHIFTS MAY VARY/CHANGE

Rate:

$18.40 (Start) - $24.70 (Year 10) Union wage scale

Start Date:

ASAP

This position is subject to a Criminal Record Check, including Vulnerable Sector Search.

Closing Date for Applicants

:

Open until filled

Position Summary:

The Emergency Responder attends situations of routine, urgent and emergent welfare concerns involving animals (companion, livestock, wildlife) within the City of Winnipeg. Handling sensitive and urgent issues related to animal welfare with a diverse set of stakeholders while remaining objective, effective, and diplomatic. Obtains, and accurately documents, pertinent information from the community regarding animal welfare complaints. Prepares detailed and accurate reports and correspondence supporting their Animal Protection Officer (APO) colleagues in enforcing provisions with The Animal Care Act and assists APOs during animal welfare inspections.

Duties and Responsibilities:

Awareness of the policies of Manitoba's Animal Welfare Program as well as understanding the Animal Care Act of Manitoba (The Act) and the applicable Regulations.

Retrieve phone messages concerning animal welfare, investigations and return calls to determine what types of action needs to be taken.

Respond in a safe driving manner to all complaint reports, animal welfare calls and investigations calls, which may involve injured, distressed, or abandoned companion animals, including some wildlife species.

Provide a basic assessment as to the severity of the animal's condition and document such information.

Assist APOs during Inspections under The Act

Prepare accurate and timely reports, both written and oral, to account for time while on duty in Winnipeg Humane Society required format. All written documentation is admissible in legal proceedings and should be discussed with APOs when documents are Case specific.

Maintain confidentiality at all times.

Maintain situational awareness to ensure both personal and team safety.

Respond to emergencies such as floods or fire where animals are affected.

Assist in picking up confined, stray/owned/foster animals, supplies, donations, correspondence, etc. within jurisdiction and as assigned.

Process animals and enter all information regarding each animal into the computer database.

Vaccinate, microchip, and deworm animals prior to assigning to cage in shelter.

Assist with other WHS departments, specifically providing shelter medications or feeding, when weather or other emergency conditions prevent key staff from getting to WHS.

Ensure the safety and security of all animals within the care of the Winnipeg Humane Society.

Aid in the proper care and feeding of the animal population within the shelter and satellite locations.

Adhere to the laws of the Manitoba Highway Traffic Act when carrying out duties in WHS vehicles.

Other duties as assigned.

Standards of Performance:

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties as well as when representing the WHS both inside and outside of the shelter environment.

2. To know, understand and adhere to all policies of the WHS

3. Effective communication with fellow staff on an ongoing basis. Respect for all is maintained always.

4. Successful and thorough completion of assigned job duties within reasonable time limits.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane Society's mission, policies, and practices.

6. Reliability and diligence in position while maintaining strict adherence to confidentiality.

Accountability:

Reports directly to the Manager of Investigations and Emergency Response or, in their absence, Director Investigations and Emergency Response.

Authority:

Authority to perform all assigned duties and responsibilities within established policies and procedures of the WHS.

Abilities, Skills & Knowledge:

Demonstrated knowledge of The Animal Care Act of Manitoba and Regulations and relevant sections of the Criminal Code of Canada is desirable.

Demonstrated knowledge of federal, provincial, and municipal laws and regulations regarding animals, animal welfare and related activities.

Demonstrated interpersonal skills and ability to work co-operatively as a team player. Demonstrated critical thinking, conflict resolution and de-scalation skills. Non-violent Crisis Intervention training desirable Demonstrated superior communication skills, both oral and written. Demonstrated computer literacy (Microsoft Office) and ability to utilize shelter management software. Must be able to manage high stress and emotionally challenging situations daily.

Education, Training & Experience:

Minimum Grade 12 education or equivalent Valid Class 5 Manitoba Driver's License (or equivalent as recognized by the Province of Manitoba) Ability to obtain a clear Criminal Record Check and Child Abuse Registry Check An equivalent combination of education and experience may be considered. Veterinary Training is considered an asset. Demonstrated knowledge of animals, breeds, characteristics and common medical concerns and vocabulary. Demonstrated ability to work in a fast-paced, stressful, and often emotional environment, while completing assigned tasks in a professional and timely manner. Demonstrated ability to handle animals of unknown history weighing upwards of 50kg. Two years (+) Customer Service experience

Personal Attributes:

Outgoing, respectful of others and willing to work in a Team environment. A desire to advocate on behalf of animals while acting in philosophical harmony with the mission and strategic direction of the Winnipeg Humane Society

Exemplifies Winnipeg Humane Society's Core Values:

We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike,

We value and accept each other.

We are committed as an organization to lead with integrity and accountability.

We are guided by innovation and remain open to change.

We foster an inclusive, purposeful, and safe communication space.

How to apply:

Forward your resume and cover letter to:

Attn: Julia Wiebe

JuliaW@winnipeghumanesociety.ca

Please quote the job posting number in your email or cover letter subject line.

NO PHONE CALLS PLEASE

The WHS is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free. If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.

The WHS values diversity and equality in its team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment opportunities, visit https://winnipeghumanesociety.ca/about-us/careers

Job Type: Full-time

Pay: $18.40-$24.70 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care Wellness program
Work Location: In person