Job Description

Posting: EB 23:042(e)

Posted: February 10, 2023

Closes: February 23, 2023

EMCT Training: April 25, 2023

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA effective October 26, 2021.

Upcoming Career Opportunities for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

• Kamloops Dispatch Operations Centre, Kamloops BC

You are a calm and decisive individual with a keen interest in health care. You\xe2\x80\x99re a good \xe2\x80\x9cphone person\xe2\x80\x9d who can listen for what\xe2\x80\x99s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you\xe2\x80\x99ll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 911 calls that are directed to ambulance services. Working in a call centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
• Take a leadership role while actively building relationships with team members and callers
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

What you bring

Initial Qualifications:

• Completion of Grade 12 and minimum 19 years of age
• Valid certificates in Standard First Aid and CPR Level C
• 2+ years\xe2\x80\x99 experience in customer service; 40wpm keyboarding
• Fluent spoken and written English

Shortlisted candidates will be invited to an information session and successfully complete the following assessments:

• Typing (40 wpm)
• Medical Terminology
• Province Wide Geography
• Online Simulation \xe2\x80\x93 Criti-Call
• Critical Listening

Additionally, successful candidates who do receive an offer will need to obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check.

Successful applicants will begin EMCT training April 25, 2023

Including the subject line : EB 22:042(e) FT Irreg EMCT Trainee Kamloops Dispatch, please email your Basic First Aid certificate (or higher \xe2\x80\x93 ie OFA2, EMR, PCP) and CPR-C certificate to: .

Next Steps in the Recruitment Process:

• Individuals submitting an online application including the above required documents will be sent an in-home typing test. You must achieve a minimum of 40wpm as the first step in the process.
• Those who achieve the 40wpm will receive an email invitation to participate in a virtual testing session. To be considered for this position, your attendance is required. The testing session will be approximately 1.5-2 hours.
• Applicants who are successful in the testing will be contacted to come into the centre to complete a double plug-in observation shift.
• If you are successful in the double plug-in observation shift, you will be invited to a virtual interview.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Irregular, full-time
Wage: $28.47 hourly

Location: Kamloops Dispatch Operations Centre, 1255C Dalhousie Drive, Kamloops BC V2C 5Z5

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year

We invite you to apply at: where you can register for the first time or enter your Username and Password to re-access your profile on our system, and submit your resume and cover letter.

What we do

(BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCEHS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Labor Agreement
Requisition # EB 23:042(e)-2394374
Work Site
Additional Location Details Kamloops Dispatch Operations Centre
Job Type Irregular, Full-Time
FTE
Hours of Work
Work Days
Expiry Date 23-Feb-2023

Provincial Health Services Authority