Job Description

Role



Reporting to the Vice President of Operations, the technician is responsible for installing and repairing equipment at the client's site. They are also mandated to provide technical support by phone or email.


Description of Activities and Responsibilities



Respond to service calls on the road.

Perform repairs in the shop.

Be available to periodically perform 24-hour service on-call shifts.

Meet with customers to resolve issues.

Diagnose technical problems.

Replace equipment or return defective parts for repair.

Perform tests to ensure equipment is functioning properly.

Assist customers in using their new equipment.

Prepare necessary materials in the truck as needed.

Provide technical support via email or telephone.

Calibrate and calibrate machines.

Perform maintenance tasks on electronic and mechanical equipment. All Other related tasks



Education



College or university diploma in electronics or electrical engineering Experience



2 to 5 years of experience in a related field



Skills (abilities and behavior)



Autonomous and resourceful

Excellent manual dexterity for precision work Ability to work in a team

Good interpersonal skills

Attention to detail

Self-motivated, quick learner

Analytical and problem-solving skills



Specific knowledge


Minimum bilingualism required (English and French) Proficiency in wired and wireless network communications, radio, and other technologies. Proficiency in TCP/IP and UDP configurations (Subnet Mask, Gateway, and DNS). Advanced computer skills (Windows Server, Hyper-V, and redundant servers). Proficiency in Microsoft Office Suite. Knowledge of instrumentation (multimeter, oscilloscope, etc.). * Knowledge of traffic control and detection systems. IMSA Knowledge of point-of-sale (POS) peripherals (laser scanner, printer, cash drawer, credit card payment system, and touchscreen) Knowledge of SQL scripting and queries Knowledge of remote control software (TeamViewer, LogMeIn, VNC, etc.) Knowledge of reading and interpreting mechanical, electrical, and electronic schematics Knowledge of AutoCAD is an asset