Job Description

Position Overview

We're seeking an experienced

Electrical Service Manager

to lead our service operations and drive growth in our residential and commercial electrical services. This role is critical to maintaining our high standards of customer satisfaction while expanding our service agreements and maintenance contracts.

Key ResponsibilitiesOperations Management

Oversee daily service operations for residential and commercial electrical projects Manage project timelines ranging from 1-day service calls to 1-month construction projects Coordinate scheduling and dispatch of electrical teams across the Niagara Region Ensure all work meets ESA standards and company quality expectations
Team Leadership

Lead, mentor, and develop a team of licensed electricians and apprentices Conduct performance reviews and provide ongoing training opportunities Foster a positive, safety-focused work culture Coordinate and communicate project status efficiently with customers and key project stakeholders
Customer Relations

Maintain and grow our repeat customer base Handle escalated customer concerns with professionalism and efficiency Build strong relationships with home and business owners throughout the Niagara Region Ensure exceptional customer service on every project
Financial & Administrative

Manage project budgets and ensure profitability (average project value $2,500) Prepare accurate estimates and quotes for service work Track key performance metrics and report to ownership Maintain proper documentation for all projects and service agreements
Required Qualifications

Valid 309A Electrical License Minimum 5 years of experience in the electrical trade Minimum 2 years in a supervisory or management role Strong knowledge of Ontario Electrical Safety Code and ESA regulations Proven track record in service management and customer relations Excellent organizational and time management skills Strong communication and interpersonal abilities Valid driver's license and clean driving record
Preferred Qualifications

Experience with both residential and commercial electrical projects Background in developing maintenance and service agreement programs Familiarity with the Niagara Region construction and business community Experience with electrical estimating and project management software Knowledge of modern electrical systems, smart home technology, and energy solutions
What We Offer

Competitive salary commensurate with experience Opportunity to grow with an established and expanding company Supportive team environment with a strong community focus Professional development and training opportunities Company vehicle and tools provided Benefits package (details discussed during interview)
Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

Company car Company events Dental care Extended health care Paid time off
Work Location: In person