Job Description

EL Sales Support Specialist - Technical Sales Support

=========================================================

####

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

###

This position reports to

Sales Support Manager

###

Your role and responsibilities

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We are seeking a highly motivated and detail-oriented Technical Sales Support Specialist to join our dynamic team. In this role, you will deliver expert product and application support, resolve complex technical issues, and support internal and external stakeholders with in-depth knowledge and guidance on our low voltage products for Smart Power and Smart Buildings Canada. Additionally, you will perform technical evaluations of returned products and contribute to ensuring the highest standards of product quality and customer satisfaction. o Offer expert technical advice and troubleshooting support based on customer inquiries and application requirements. o Participate in technical meetings, sales calls, and product presentations to support business development and customer success. o Develop and deliver engaging technical presentations, and training sessions for both internal staff and external customers. o Act as a liaison between sales support and factory teams to ensure accurate communication and resolution of technical matters. o Assess complex customer requirements and recommend appropriate technical solutions and configurations. o Conduct preliminary investigation and analysis of defective or returned products, including visual and physical inspections, to determine next steps (e.g., return to factory). o Perform other related duties and projects as assigned by management.

###

Qualifications for the role

Bachelor's degree in electrical engineering, or technical certifications relevant to the electrical industry. Minimum 5+ years of relevant experience in field services and technical support. Proven ability to troubleshoot and resolve technical issues effectively. Knowledge of Salesforce, SAP, & CRM Platforms and product configurators (an asset). Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms. Demonstrate a high level of initiative, and the ability to manage multiple project deadlines simultaneously with a collaborative, solution-focused and detail-oriented approach. Fluency in both English and French, both written and spoken. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
###

Benefits

Retirement plan Accident insurance Healthcare plan Wellbeing program
###

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.