Job Description

Position Title: Educational Sales Consultant (ESC) Department: Sales Department Reports To: Registrar Classification: Full-Time Position (Winnipeg) Role Overview: The Educational Sales Consultant (ESC) at Knowledge Bureau is responsible for ensuring our clients and prospective clients are engaged in a smooth decision-making process regarding their continuing professional development options. The ESC is highly engaged in assisting with program selections and registration. The ESC has deep knowledge about course offering to assist with queries, and is delighted to find the best training solutions for the client's time and resources. The ESC is a people-person who enjoys following up with clients and client referralsfor new programming opportunities; following up with leads and finding opportunities to present new learning opportunities to them. The ideal candidate for this role requires post-secondary education or industry training in the area of sales, financial and/or accounting services. Excellent English language skills, written and oral, are required as well as proficiency at digital communications. The candidate must be highly organized, a quick study and have experience using online software systems including CRM, Microsoft Office, cloud-based filing, Zoom, Teams and calendar tools. The successful candidate will also enjoy providing orientations and virtual campus demonstrations. This is an in-office position with flexible hours and great benefits. Essential Functions: o Demonstrate strong active listening skills; expertise in the sales process o Develop and maintain exceptional product knowledge o Professionally engage with existing and prospective clients, establishing rapport while quickly determining needs and converting inquiries to registrations o Provide short, thorough virtual campus tours and course demonstrations to help prospective clients and new registrants to help make sound choices. o Achieve daily/weekly/monthly sales quotas for new leads and retention of existing clients. o Provide excellent client support through deep product knowledge o Input prospect information into CRM o Develop a pipeline of new leads through network, referrals, contacts o Follow-up on all referrals promptly and regularly o Link client needs to appropriate product/program o Register students, take orders, assist in finalizing course selection decisions, process payments, following up on credit card declines or other delinquencies o Engage new clients in campus orientations and follow-ups to ensure a successful academic journey. o Congratulate graduates and direct graduates to next course/program o Explain the VIP Grad affinity program and invite graduates to their Graduation ceremony. 2003-2025 Knowledge Bureau, Inc. All rights reserved. CONFIDENTIAL Education, Experience and Skill Sets Required: o Highly customer centric - with a love for providing exceptional customer service o At least two years of experience in sales/client services with excellent phone and digital communications skills o A demonstrated ability to close sales o Highly computer savvy with strong English language verbal, written and presentation skills. o Second language skills a definite plus o Experience working with CRM systems, preferably Salesforce, with proficiency, and accuracy in using Microsoft products - Outlook, Excel, Word, PPT, etc. o Knowledge and interest in the competencies required to work in the tax, legal, accounting, bookkeeping and financial services industries and in financial literacy o Knowledge of Knowledge Bureau's mission, vision, course offerings and educational philosophy o Self-motivated with strong organizational and interpersonal skills o Post-secondary education and graduation from a Knowledge Bureau program an asset o A team player with demonstrated Integrity, confidentiality and reliability. Other: o The right individual will be highly motivated to bring training solutions to clients with a passion for providing educational opportunities to busy advisors, respecting their time in making important investments in their professional development or that of their colleagues. o The individual will be enjoy being challenged in a growth-focused environment. o This position provides a base salary with attractive performance incentive, excellent vacation, training opportunities and attractive group benefits plan

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance
Work Location: In person