Job Description

Location:

Ottawa, Ontario

Introduction:

The Canadian Construction Association (CCA) is seeking an Education Coordinator who will be responsible for supporting CCA's Education and Gold Seal (GS) Certification Program. The successful candidate will have excellent customer service and communication skills, administrative experience, and a desire to help guide candidates through their GS certification journey. The coordinator will be the primary point of contact for inquiries, manage and process Gold Seal applications, and ensure the smooth operation of the Gold Seal program and education profiles.

About:

CCA is the national voice for Canada's construction industry, giving voice to the public policy, legal and standards development goals of contractors, suppliers and allied business professionals working in, or with, our industry.



Construction is the backbone of the Canadian economy, employing some 1.6 million Canadians, pumping about $151 billion annually into the national economy, and accounting for nearly 7.5 per cent of Canada's gross domestic product (GDP). Its impact is immense and the life we enjoy - from the schools we send our kids to; the hospitals that care for us; to the roads and bridges that connect our communities - is all possible because of construction.

Responsibilities:

Position:

Education Coordinator

Reports to:

Manager, Education & Gold Seal Certification Program

Key responsibilities:

Act as the first point of contact for applicants, employers, course providers, and associations. Manage application processing, records, payments, refunds, and certificate orders. Coordinate exams, exam registrations, and related reporting. Support and onboard Gold Seal Employers, maintaining records, assets, and communications. Create, schedule, and coordinate social media and website updates. Process course accreditations and maintain accredited course records. Support committee work, metrics reporting, and special projects. Administer Construction 101 and 102 programs, including e-textbook code distribution.

Qualifications:

Post-secondary degree or diploma in Business Administration, Marketing, Communications or a related field. Minimum two years of customer service or administrative experience.

Skills and knowledge:

Strong written and oral communication skills with high attention to detail. Demonstrated customer service skills and the ability to communicate clearly and professionally. Excellent organizational and time management skills; able to work independently and prioritize effectively. Proficiency with Microsoft Office, SharePoint and digital tools. Experience managing social media schedules and updating website content is an asset. Ability to communicate orally in both English and French is an asset.

What we offer:

A hybrid work environment based in Ottawa, with core office days - allowing you the best of both working from home and in-person, in a collaborative team environment. Employer-paid health and dental benefits upon completion of a three-month probationary period. A competitive vacation package, with an annual holiday office closure. Opportunities for professional development and organization-wide social events. A meaningful career, supporting one of Canada's most important and impactful industries.

Salary range:

$50,000-56,000 annually. Compensation is to be determined at the time of hiring, based on the successful candidate's experience and profile.

How to apply:

Please submit your CV and cover letter to croberts@cca-acc.com with the subject line "Education Coordinator application."