Job Description

Are You Ready to Make It Happen at Mondel?z International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondel?z International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

How you will contribute

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Data management Leading teams, coaching and mentoring Managing performance driven by service level agreements and metrics Relationship management with a client focus Problem solving and analytical skills Communicating effectively, verbally and in writing Process management skills Working in a shared service organization a decided advantage

More about this role

What you need to know about this position:

The position is responsible for leading the site's Education & Training Pillar and working with all site Pillars to drive robust training systems to build capability across the organization. The role will support the site's Loss Eradication Journey by eliminating Operational Losses due to skill. In this role the incumbent will be responsible for the skill assessment and certification process, developing and documenting training programs, developing trainer identification and certification process, and building training facilities within the plant to support both self-directed learning and knowledge transfer processes. This roles works to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a results-driven, sustainable Succession Plan for all levels of the Site.

What extra ingredients you will bring:

Education / Certifications:

Bachelor's Degree

Job specific requirements:

Knowledge of Integrated Lean 6 Sigma


Knowledge of Training Systems and Methods


Dealing with Ambiguity - can comfortably handle risk and uncertainty; deals effectively with change and shifts gears appropriately


Managerial Courage - takes a position and stands by it; provides direct, actionable feedback; is not afraid to take negative action when necessary


Interpersonal Savvy - Relates well to all kinds of people in organization; builds and leverages relationships; can diffuse high-tension situations effectively


Conflict Management - reads situation quickly; good at focused listening


Perseverance - pursues tasks with energy, drive and need to finish; does not give up until task is complete


Project Management - sets objectives and goals; breaks project down into steps; anticipates and adjusts for roadblocks; measures performance against goals


Excellent Communication Skills (Written & Oral) - ability to assist managers in writing logical, well thought out disciplinary memos and performance plans.

Travel requirements: minimal

No Relocation support available
Business Unit Summary


With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.


Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.


Job Type


Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services