Job Description

Who we are:



For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.



Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.



We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.



We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:



Do you love research and investigation, and information and data integrity? Do you have superb customer service skills, exude confidence on the phone and take pride in your work? Are you looking for a company that you can grow your career in? If your answers are Yes, please apply.


Your Job:


• Provide first class assistance to clients needing Audit & eDiscovery support
• Ensure work is done to Global Relay standards and client satisfaction
• Communicates frequently with clients to resolve issues and manages customer expectations
• Maintains accurate and current records of all aspects of a customer's request in CRM database
• Develop strong knowledge of systems containing data that may be relevant to litigation or regulatory investigation, including email systems, and where and how the data is stored and maintain information regarding those systems
• Work with fellow team members to constantly improve current practices and processes, create/update process documentation, and play a key role in delivering industry best practices and world class eDiscovery services


About You:


• Post-secondary education; undergraduate degree preferred
• Excellent customer service skills combined with exceptional written and verbal communication and interpersonal skills
• Excellent phone etiquette with ability to 'own' the call and naturally facilitate conference calls between multiple parties in different time zones
• Keen interest in Document, Records & Information Management concepts
• Ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously while maintaining a high level of attention to detail
• Ability to exercise strong judgment, tact and discretion and can be entrusted with confidential information
• Professional business manner with ability to establish strong rapport with executive level clients
• Ability to clearly convey technical concepts to non-technical audiences
• Strong organizational and project management skills
• High degree of confidence and energy level coupled with leadership initiative
• Proven ability to multi-task, work under pressure, and adapt to a fluctuating environment due to the unique nature of each request
• Goal-oriented, self-starter who can work independently as well as in a team environment with minimal supervision
• Proficient in Microsoft Office applications with strong technical aptitude
• Ability to adapt to a flexible work schedule, including evenings and weekends
• Familiarity with Electronic Discovery Reference Model (EDRM) is desirable
• Experience or interest in legal, litigation, and eDiscovery support experience desirable

What you can expect:



At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.



Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.



We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.



We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.



To learn more about our business, culture, and community involvement, visit www.globalrelay.com.