Job Description

E-Commerce Associate - Operations

Location:

Singh Electronics, Etobicoke

Hours:

Full-Time | 11:00 AM - 7:00 PM | On-site

About Singh Electronics

Founded in 1989,

Singh Electronics

is a family-owned and operated business that has grown into a leading e-commerce retailer, providing exclusive brands to customers across Canada. Our reputation is built on exceptional customer service, professionalism, and punctuality. As we continue to grow, we're looking for team members who are energized by innovation and dedicated to excellence.

Why Join Us?

Stable & Growing Company:

Over three decades of experience with a modern e-commerce focus

Team-First Culture:

Supportive, collaborative, and people-oriented

Growth Opportunities:

Learn the ins and outs of online retail, logistics, and customer engagement

Direct Impact:

Be part of a small but mighty team where your contributions matter every day

About the Role

We're seeking a

motivated and detail-oriented E-Commerce Associate

to join our team. You'll play a crucial role in managing online orders, supporting customer service, and handling returns and logistics. This is an excellent opportunity for someone who enjoys learning new technologies, thrives in a fast-paced environment, and values helping others.

Key Responsibilities

Respond to customer inquiries through phone, email, chat, and text in a professional and timely manner Process online orders, generate invoices, and handle payments Manage daily scheduling and calendar coordination Support customers with order updates, shipping details, and return logistics Collaborate with internal departments to resolve customer issues Maintain accurate documentation and ensure smooth operational workflows Identify and report improvements to enhance the online customer experience

What We're Looking For

Strong working knowledge of

Microsoft Office Suite

and

Google Workspace

Excellent

written and verbal communication skills

Highly organized with a sharp attention to detail Proven ability to

multi-task and prioritize competing demands

A self-starter who can work independently and think critically Comfortable speaking with a wide range of customers and solving problems on the spot Typing speed of

50+ WPM

Quick learner with the ability to adapt to new software and tools Previous experience in

e-commerce, retail, or fulfillment

is a strong asset

Ideal Candidate Traits

Enthusiastic, proactive, and eager to grow A natural communicator who enjoys helping others Team-oriented with a positive attitude Comfortable in a high-paced, evolving work environment Passionate about delivering an exceptional customer experience

If you're ready to be a key player in a thriving e-commerce business and grow alongside a dedicated team -- we'd love to meet you.

Apply today and become part of the Singh Electronics journey.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

Dental care Flexible schedule Paid time off Store discount Vision care
Education:

Secondary School (required)
Experience:

Customer Service: 1 year (required)
Work Location: In person