Ebike Customer Experience Representative
Saskatoon, SK, CA, Canada
Job Description
Biktrix is a Saskatoon-based electric bike company that is experiencing explosive growth, featuring 2 warehouse locations and 4 retail locations in Saskatoon, Vancouver, & Kelowna. We build some of the best electric bikes on the market and provide a work environment that attracts some of the industry's best and most talented employees. Our total compensation package offers a great work-life balance with competitive wages, a fun team environment, health benefits, serious opportunities for advancement, and more.
The CX department is the contact point of Biktrix to our customers. It's challenging, fast-paced, requires attention to detail, patience, and resilience. It's also incredibly rewarding work. Taking care of customers is one of the most important parts of our business and we are looking for the best of the best to help us do so. Reporting to the customer experience manager you would be responsible for interacting with customers online by email, chat, phone, and sometimes video calls. Helping with many issues ranging from the information of our different bikes, to sales, repair, warranty, and troubleshooting
We are looking for team members with the following Qualifications
1+ years of experience in customer service
Highly detailed oriented and able to share steps and processes clearly
Excellent communication skills, especially under pressure
Showing empathy and de-escalating conflicts is key.
Comfortable with Computers including google suite as well as learning new software
Here are some of the key skills you will need to succeed:
Friendly and personable
Team player mentality
Ability to multi-task
Creative Thinker and Problem Solver
Ethical and honest business practices
Positive and coachable, ready to learn and grow with the company
Please apply with a cover letter and resume. We thank all applicants who apply and will contact the best of the best for the next steps in the hiring process
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: $15.00-$22.00 per hour
Expected hours: 20 - 40 per week
Benefits:
Casual dress Flexible schedule Work from home
Schedule:
8 hour shift Day shift Weekends as needed
Education:
Secondary School (preferred)
Experience:
customer service: 1 year (preferred)
Work Location: Hybrid remote in Saskatoon, SK S7M 5S8
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Job Detail
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Job IdJD2408112
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaskatoon, SK, CA, Canada
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EducationNot mentioned