Job Description

At TTi, people come for the opportunity and stay for the culture! Summary:About TTI CanadaTTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee\xc2\xae, RYOBI\xc2\xae, Hoover\xc2\xae, and HART\xc2\xae.TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you! TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.Location: North York, ONWe are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative.The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.What You Will DoProvide support and build solid relationships with our customers and sales teamPerform accurate on-time order entryProcess customer returns and troubleshoot resolutionsHandle customer inquiries via phone and emailGatekeeper and managing of order queuesCollaborate on cross functional tasks.Develop sound product knowledge to be able to assist with customer inquiriesWork with Service branches to fulfill critical ordersWhat You Will BringPreferred 1-2 years of experience in a Customer Service roleData Entry / Administrative experience an assetPost Secondary Education or equivalent experience an assetGood working knowledge and proficient in Microsoft OfficeExperience with Microsoft AX Dynamics and Oracle an assetA strong and effective communicator both verbal and writtenA results-oriented individual who delivers on business objectivesDetail oriented and have a sense of urgencyEager to give and receive feedbackWhat you Will Get:Competitive base salary and bonus structureHealth Benefits Coverage, including Vision Care, and Dental Care,$500 yearly renewing Wellness Program, paid time off, and award-winning culture,Registered Retirement Savings Plan with Employer Matching Contributions,And much, much more!Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Techtronic Industries