Job Description

Job Summary

Under the direction of the Station Manager, the Duty Manager is responsible to efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities

\xc2\xb7 Accountable for daily operations.

\xc2\xb7 Maintain and improve customer and company safety and quality standards.

\xc2\xb7 Maintain good relations with customers and airport authorities.

\xc2\xb7 Manage and control all staff assignments.

\xc2\xb7 Hold daily briefings with all levels of management.

\xc2\xb7 Provide support to the supervisors.

\xc2\xb7 Coach and train all employees to effectively improve operations.

\xc2\xb7 Ensure workforce adherence to company policies and procedures.

\xc2\xb7 Participate to the disciplinary and grievance process with labor relations.

\xc2\xb7 Ensure that incidents/accidents reports are completed in an adequate and timely manner.

\xc2\xb7 Other duties as assigned.

Qualifications

Qualifications and Competencies

\xc2\xb7 Minimum 3 years of pertinent experience in the ground handling industry, ramp service.

\xc2\xb7 Relevant experience in personnel management in a unionized environment.

\xc2\xb7 Excellent communication skills (interpersonal)

\xc2\xb7 Languages: French/English (bilingual), oral and written.

\xc2\xb7 Valid Driver\xe2\x80\x99s License and airside permit D/A

\xc2\xb7 Strong organizational and multi-tasking skills.

\xc2\xb7 Leadership ability.

\xc2\xb7 Customer focus and quality awareness.

\xc2\xb7 Ability to deal with conflict.

\xc2\xb7 Available and flexible to work various shifts (day, evening, night, weekend and holidays) by operational requirements.

WHY WORK FOR US?

\xc2\xb7 Fun place to work!

\xc2\xb7 Competitive pay

\xc2\xb7 Paid training

\xc2\xb7 Group benefit

\xc2\xb7 Paid parking

\xc2\xb7 Uniform provided

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA\xe2\x80\x99s CEIV Pharma and by the British MHRA. The world\'s leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.

Swissport