Job Description

Summary

Nova Pacific Care Inc. is looking for a capable, steady, and solutions-focused

House Manager

to oversee two independent living residences:

Sherwood House (rental-based)

and

Wedgwood House (strata-based)

.
This is a leadership role for someone who can run operations confidently, support staff, manage resident relations, and keep two buildings safe, compliant, and well-organized.

If you're the kind of leader who takes ownership, stays calm under pressure, and keeps standards high, you'll fit in well.

Responsibilities

Oversee daily operations, building safety, cleanliness, and service delivery at both sites. Lead on-site staff, including housekeeping, dining, admin, maintenance, and night response. Manage tenancy functions: move-ins/outs, RTA documentation, rent collection, arrears follow-up, and resident communication. Conduct tours, handle inquiries, and maintain waitlists to support occupancy. Monitor budgets, review invoices, and submit accurate monthly reporting. Coordinate repairs, maintenance, and contractor work; ensure life-safety systems are up to date. Respond to resident concerns professionally and promptly. For Wedgwood House: support the Strata Council by reporting building issues, coordinating meetings, and implementing approved projects. Act as the on-site lead during emergencies and maintain preparedness procedures.

What We're Looking For

3-5+ years of management experience in senior living, hospitality, property management, or similar. Strong working knowledge of the

Residential Tenancy Act

; familiarity with the

Strata Property Act

is an asset. Experience supervising staff; union experience helpful but not required. Confident decision-maker with strong communication and problem-solving skills. Proficient with Microsoft Office and administrative documentation. WHMIS, FoodSafe, and First Aid Level 1 (or willingness to obtain).

Who Thrives in This Role

Someone who's structured, organized, and steady-handed. Someone who can manage two buildings without drama. Someone who communicates clearly and holds people accountable. Someone who genuinely wants the residents to feel safe, heard, and respected.

Working Conditions

Full-time, on-site at both Duncan locations. Participation in after-hours emergency response. Occasional evening/weekend duties for emergencies, move-ins, inspections, or strata meetings.

Why Join Nova Pacific Care

You'll manage two well-established senior residences with autonomy, support from Head Office, and the opportunity to directly influence resident experience and staff culture.

Job Types: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person