Job Description

Competition # : 39354

Department: Public Works

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b7/6/2023\xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Maintaining our provincial infrastructure is no small job. We\xe2\x80\x99re recruiting road safety professionals to help our Province achieve big things.

The Road Safety Division at the Department of Public Works is responsible for the administration of drivers and vehicles in the province. We are responsible for the policies, legislation, and regulations that guide Road Safety in our province. We operate in a proactive regulatory environment. We maintain records regarding driver licensing, medical fitness, driver competency, and compliance, all working together to ensure a safe road network.

About Our Opportunity

As the Clerk, you will be primarily responsible for supporting the Driver Licensing Unit. This work is conducted within a regulatory environment with decisions and actions being governed by the provincial Motor Vehicle Act and associated regulations. We are a supportive and busy team; daily, there is never a dull moment with interesting experiences to encounter.

We operate in a fast-paced environment where the decisions you make have a direct impact on clients. Confidentiality is of utmost importance too, given the sensitive information you will encounter on a regular basis.

Primary Accountabilities

As the Clerk, you will respond to a high volume of telephone inquiries and given that processing occurs simultaneously, we require your strong multi-tasking skills to manage multiple interruptions and help keep our goals on track. You are responsible for the accurate and timely posting of transactions and information to driver records; strong analytical and communication skills are essential as the information you deal with is often complex and a timely response is required.

As part of the overall records management process, you will maintain driver records, review reports, and obtain additional information on case files. You will prepare files for review by the Driver Licencing Case Assessors and Deputy Registrar, as well as issue a high volume of written correspondence outlining the Deputy Registrar\xe2\x80\x99s requests and decisions.

This position provides the opportunity to work in conjunction with the Service Nova Scotia Contact Center, Access Nova Scotia, and other Registry of Motor Vehicle staff with regards to driver record matters. You will also have exposure to sources of external information including Law Enforcement, Physician/ Medical Professional and information from other Canadian provinces and territories.

Qualifications and Experience

You have four (4) years of related experience in a customer service and/or administrative environment. An equivalent combination of training and experience may be considered.

You are proficient in data entry and have well developed writing and computer skills. You must have high attention to detail and be accurate in your work; the data you input will have a direct impact on your clients. You have the ability to interpret and analyze driver records.

A working knowledge of the Motor Vehicle Act is considered an asset. Knowledge of the Registry of Motor Vehicles (RMV) System, and the Justice Enterprise Information Network (JEIN) are also considered assets.

You are a self-motivated individual who works both independently with minimal supervision and participates fully as an effective team player. Consistently you maintain confidentiality in all you do. You possess problem solving ability and also analyze and present information in clear, concise manners. Your exceptional interpersonal and communication skills are essential when responding to client inquiries. You consistently maintain a professional and courteous disposition and hold a high standard for client and customer service; particularly when assisting clients who are experiencing a stressful situation.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of relevant training and experience will be considered. Related equivalencies include, but are not limited to:

• A completed related bachelors degree
• A completed related diploma and two (2) years of experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

Most of your work is spent located in a comfortable office environment. This position can be extremely stressful as you will be exposed to frequent pressure to respond quickly to issues that arise. A high level of judgement is required often in indeterminate situations in a fast-paced, demanding environment.

Additional Information

There are two (2) permanent opportunities available.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: CL 18

Salary Range: $1,675.62 - $1,874.80 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia