Bath & Tidy is a small business in Calgary, AB. We strive to provide a fun environment for your fur-family member's spa day.
We are seeking a dedicated Receptionist to join our team. We're looking for a reliable, detail-oriented Administrative Support team member who's comfortable wearing multiple hats and helping keep both our operations and storefront running smoothly.
Position Overview
The Administrative Support role is a key part of our daily operations. This position supports scheduling, payments, customer service, and general shop duties. The ideal candidate is organized, friendly, proactive, and not afraid to jump in where help is needed.
Key Responsibilities (including but not limited to):
Greet clients and their pets with a friendly and welcoming demeanour
Manage and coordinate staff and client schedules
Answer phone calls, schedule appointments, and manage the front desk
Collect and record patient information accurately
Assist Groomers with various tasks as needed
Handle client inquiries, provide information on services, and process payments
Resolve customer concerns in a friendly and solution-oriented manner
Maintain a positive and professional brand experience
Studio Cleaning Duties
Maintain cleanliness and organization of the studio and work areas
Assist with cleaning duties as needed
Restock supplies and ensure materials are readily available
Support overall shop upkeep to maintain a welcoming environment
General Support
Assist team members with various tasks as needed
Follow company procedures and safety guidelines
Contribute to a positive, collaborative team culture
Other duties as assigned to support business operations
Qualification
Previous experience in a customer service or administrative role is preferred
Strong communication skills and the ability to multitask effectively
Strong organizational and time-management skills
Comfortable handling payments and basic
Basic computer and POS system skills
Ability to work in a fast-paced environment with compassion and professionalism
Maintaining a calm energy under pressure
Familiarity with handling animals
What We Offer
Supportive and positive work environment
Flexible scheduling (where applicable)
Opportunity to grow with a small, customer-focused business
Join our team as a Receptionist to play a vital role in supporting our clients, their beloved pets, and our Grooming Studio.