Job Description

Requisition ID: 218066



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



The Document Specialist contributes to the overall success of the Judicial Document Services / Corporate Security/ Legal, Corporate Governance & Security in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Fulfill requests for information related to financial crime received from internal partners and external third parties (example: law enforcement and securities commissions) and ensures that customer service provided is of the highest quality by: + Taking the necessary steps to address any risk associated to the client identified by the request for information.
+ Assessing a request upon receipt to ensure the timeline requested can be achieved.
+ Fulfilling requests in compliance with the court/legislated due dates and negotiating with internal or external parties in advance of a deadline if it cannot be met.
+ Ensuring there is a complete understanding of the requirements of the request, clarifying as required with the requestor; escalating to management if a requirement is unusual, unfamiliar, or identifies a risk to the bank (reputational / financial risk).
+ Assuring the accuracy and thoroughness of documentation/information provided for fulfillment for all requests.
+ Providing an overview noting any exceptions in documentation provided to the requesting party.
+ Escalating to Management if there are any concerns with cases/requests.
+ Ensuring regulatory reporting requirements related to daily responsibilities are met.
Complete all assigned cases as outlined in unit Standard Operating Procedures and Guides. Contribute to the overall effectiveness and efficiency of the Department by: + Recommending changes to existing processes to enhance and increase efficiency and performance.
+ Assisting in identifying and documenting new processes as they arise.
+ Sharing Best Practices.
Ensure the confidentiality and privacy of information is maintained at all times, as per the Bank's guidelines Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Champion a high-performance environment and contributes to an inclusive work environment

Do you have the skills that will enable you to succeed? - We'd love to work with you if you have

University and/or minimum 2+ years of relevant work experience Working knowledge of the Bank's systems (CIS, AS400,IRIS, Content Manager, D3, Intralink) Thorough knowledge of basic PC applications (e.g., Microsoft Suite, Adobe) Thorough knowledge of the Bank's process for storage/retention of vouchers/documents Thorough knowledge of the Bank's retail and small business products and services. Thorough knowledge of the Bank's Privacy & Confidentially Agreement. Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. Working knowledge of Canadian Retail Banking products and services and financial crime. We accept French candidate speaking from other regions in Canada

What's in it for you;

The Document Specialist is an experienced banker with sound knowledge of the Bank's products and policies with a good understanding of the Bank's document retention policy and customer confidentiality and privacy policies. Effective communications and interpersonal skills are necessary for professional interactions with both internal and external customers. He/She is required to function independently, however direction is received from the Team Lead, Judicial Document Services. The scope of work impacts Scotiabank due to customer confidentiality and the importance of effective adherence to the Bank's Privacy Policy. The risk of errors can have a significant impact on the Bank's reputation and /or can lead to significant fines. Anticipate approximately 3,000 requests for information per annum for the department. The incumbent will mitigate risk to the bank by completing the requests within the due date as specified in each request,fulfill regulatory reporting requirements and address any client impacts.


Location(s): Canada : Ontario : Toronto



Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.