Job Description

Job ID

2136

Work Type

Onsite

Business unit

Client Experience and Technology

Pay grade

D - OTH

Apply before

02 November 2025

Number of openings

1

Posting type

Internal & External

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).


Life at ATB is about more than work. In fact, we're consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action:

No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together:

We want you--the unique, authentic you--to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow:

We want to enable your success through interesting and challenging work, performance enablement, and learning and development.


About the role

As ATB's next Document Operations Coordinator,

you will act as a gatekeeper and be responsible for the flow of physical records throughout ATB, along with managing electronic records for customers. The role is responsible for managing ATB's internal courier system and supporting the timely delivery of documents that are critical to ATB's operations. With a deep understanding of various document types and business functions, the team member is responsible for receiving physical items from every ATB location as well as imaging various types of documents to the correct electronic locations.

Additional Information

This is a unionized role This is a full-time opportunity at 36.25 hrs/week This role is on-site at ATB Calgary Campus.
Accountabilities
Managing high volumes of internal mailbags and other items delivered to the team - the team is required to sort these items leveraging their strong knowledge of various documents types and business functions. Accountable to monitor and track that every shipment has been successfully delivered, in order to quickly identify any delays or lost items. For any issues identified, the team is required to investigate and work with vendors, branches, internal partners in order to recover the shipment and attempt to minimize delays, losses, privacy breaches, etc. Meter outgoing letter mail on behalf of all ATB locations. Accept ad-hoc shipments and redistribute as directed. Monitor email queue and fulfill a variety of requests submitted by branches, agencies and corporate offices. Process signature requests: Validate the image quality of each signature, ensure that details provided correspond to what is contained in SAP and image to the correct location. Scan various types of documents to customer files and QA electronic documents to ensure compliance with standards. A strong understanding of document types and ATB Records Management policies to determine retention requirements. Ad-hoc projects as required for process improvement and improved client satisfaction
Skills, experience & requirements
You are technically and digitally savvy and aren't afraid to use technology, such as databases, scanners and email queues to get the job done. You have great data entry skills and attention to detail. Comprehensive understanding of filing systems (paper and electronic) and mailroom operations. Physical capability for moving up to 50lbs. Strong organizational skills Administrative and planning skills. A general understanding of Google Products, Kofax, Box, SAP, any other Records Management and Shipping systems would be an asset.

Don't meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role--but you might not check all the boxes--we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.


We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed--their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

Stay in touch

We're excited that you're interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.