Job Description

ABOUT US:

Crawford Technologies is an award-winning, worldwide leader in print-stream conversions, document re-engineering, high-volume document workflow, document accessibility and archiving software solutions. For over 25+ years, Crawford Technologies has expanded its solution offerings in Customer Communications Management, Enterprise Output Management, Enterprise Content Management, and Document Accessibility markets. CrawfordTech is dedicated to helping organizations improve their customer communications delivery systems so people can receive their documents in their format and channel of preference.

Crawford Technologies is on the forefront of technology. As a North American Deloitte Technology FAST 500 company and listed for the past several years as a Branham 300 Top ICT Companies in Canada, CrawfordTech is an exciting high growth company with a lot of opportunity.

Crawford Technologies has a fun, diverse and fast-paced culture with an inherent drive to make an impact with an eye for innovation in technology. We have the best, brightest talent and our employees make the difference, and we have the awards and recognition to demonstrate it.

PRIMARY FUNCTION

Provide a variety of accessibility services and products to customers, including digital document remediation, transcription into alternate formats, and producing/mailing alternate formats.

MAJOR DUTIES AND RESPONSIBILITIES

(NOTE: ALL ACCESSIBILITY TRAINING IS PROVIDED UPON HIRING)

ALTERNATE FORMATS, DIGITAL REMEDIATION, AND PRODUCTION

• Utilize the alternate format and digital remediation rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Perform manual transcription work as required to meet client Service Level Agreements.
• Perform document remediation as required to Accessible PDF, Accessible Office products and other digital products to meet client Service Level Agreements.
• Maintain up to date understanding of all customer application processing, production, and shipping.
• Perform all aspects of the day-to-day production operational activities as directed to meet client Service Level Agreements and quality requirements.
• Participate in the maintenance of training manuals and standard operating procedure manuals.
• Assist as required with performing routine maintenance on production facility equipment.
• Ensure Quality Control processes and requirements are met for Transcription, Remediation, and Production output.

REQUIREMENTS

SKILLS

• Strong computer skills.
• Must be able to work independently.
• Interest and willingness to learn new technical skills.
• Excellent communication skills, both written and verbal.
• Self-motivated and able to meet production deadlines.
• Excellent time management and relationship management skills.

EXPERIENCE

• Work experience in an area requiring high attention to detail.
• Experience using the Microsoft Office products.
• Previous customer management.
• Previous experience with packaging and shipping is a plus.
• Previous experience with desktop publishing is a plus.
• Previous experience with document accessibility is a plus.

EDUCATION

• College degree or equivalent work experience is required.

What is in it for you?

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
• Be part of a rapidly growing software company

Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those short listed will be contacted.

Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Crawford Technologies Inc.