Job Description

Description

Appleone is currently hiring for Customer Service Representative in Ottawa for a Government temp to perm position. You MUST be bilingual (French & English). Please read the whole ad to ensure you meet the qualifications before applying. If interested, please send clima@ain1.com a copy of your resume!

Details:
-MUST have a clear criminal record
-MUST be willing to pay to get fingerprints ($50-$100)
-MUST be bilingual - French and English
-MUST be able to work in office Monday to Friday
-MUST have lived in Canada for more than 5 years
-CANNOT have left the country for more than 3 months
-MUST be able to work between the hours of 8am-8pm

POSITION DETAILS:
ADDRESS: K1S 3J5
SALARY: $22 per hour
SHIFT: MUST be available to work between the hours of 8am-8pm Monday to Friday - 37.5 hours per week
FULLY IN OFFICE
Parking limited, best if you take transit

Job details:

• Deliver a daily average of seven 30-minute planning sessions as requested by Customers
• Record detailed notes for each planning session in the Customer\'s profile for future review
• Review and reconcile relocation files, ensuring compliance with the Relocation Directive
• Review Customer\'s submitted expense claims, while providing guidance as to what is required for future claims submissions
• Effectively resolve complex relocation problems within the constraints of the Relocation Directive
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Various administrative tasks including record keeping and data entry

• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously, i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision

AppleOne