Job Description

Dock Master

The Dock Master will monitor all areas of the loading dock ensuring the safety of all persons. This is a customer-service-focused position; the successful candidate will demonstrate exceptional customer service in all interactions.

Loading Dock procedures and Job duties:

Read communication logbook, memos, calendar and emails Brief with the previous shift and current Shift Supervisor on the day's events Conduct a visual inspection of the Loading Bay to ensure the areas are in a normal state Always position one Dockmaster at the front entrance of the loading bay while the gates are open Ensure contractors entering the Loading Bay area have a valid contractor badge Prevent vehicles from entering or exiting while people are walking in front of the entrance by using the slow/stop sign Direct commercial vehicles to appropriate bays using the megaphone Report building infractions, property damage, or other issues to Shift Supervisor Contact appropriate on-site personnel for deliveries if required Assign keys and access cards from Dockmaster Office keybox Schedule deliveries Be prepared to turn away/reschedule deliveries and trucks if needed Provide information and directions as needed to public vehicles and pedestrians Monitor CCTV system in the Loading Bay Dockmaster Office Daily keybox audit Aid with parking arms and payments if needed

This position requires the following:

Ability to multi-task and remain calm under pressure Excellent customer service and communication Attention to detail and general security awareness Ability to problem solve and make judgement calls when needed Fluency in English (both oral and written) and ability to communicate effectively Must have prior experience working in a loading dock Good report-writing and note-taking skills Valid Occupational First Aid Level 1 or higher Valid Conflict Management and Resolution certificate Valid security license Must be able to work 0500-1500 or 1500-2359


Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that "Everything and Everyone Matters", Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.


Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.