Job Description

Requisition ID: 192026
Career Group: Corporate Office Careers
Job Category: Operations Atlantic
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Newfoundland and Labrador
City: Grand Falls-Windsor
Location: Home Office - NL
Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We're looking for a District Operator who thrives on empowering teams, enhancing customer experiences, and delivering strategic growth. This role will be based out of Grand Falls-Windsor, NL. You'll oversee store operations, foster strong partnerships, and champion compliance while ensuring the district meets and exceeds performance targets.
Here's where you'll be focusing:
Drive employee engagement and customer experience within the district

• Coach, develop and empower team members
• Review employee and customer engagement results and develop overall action plans, and coach according to market insights
• Inspire a positive, customer-oriented culture and develop customer service KPIs

Lead Store Managers/Franchisees and oversee store management development

• Oversee Franchisee/store management's life cycle including selection, training, performance management, and compensation
• Own succession planning and performance management

Own district team strategy

• Build strategy that aligns with functional strategy
• Develop Key Performance Indicators (KPIs) to measure success
• Communicate with leader/ team to provide KPI and strategy updates

Lead district external compliance and implementation of industry leading store standards

• Own implementation of external compliance including Integrated Health Management and Food Safety regulations
• Own the execution of internal programs to drive store, product, labour and customer service standards

Oversee community involvement and brand advocacy within

• Drive implementation of Corporate Social Responsibility initiatives and district involvement in the community

Own district Income/Profit and Loss and drive performance to meet targets

• Own development of district business plans to drive sales/business growth
• Lead capital projects
• Oversee plan vs. actual performance

What you have to offer:

• Undergraduate degree with a minimum of 10 years of relevant experience
• Deep knowledge of store operations, business process tools, and performance metrics
• Strong understanding of union contracts and franchise business models
• Proven ability to manage and develop teams effectively
• Full knowledge of company policies and procedures
• Proficient use of the Microsoft Office Suite

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better - physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Skills Required