Job Description

#LI-DNI

JOB DESCRIPTION

POSITION

Distribution Coordinator

COMPANY AND LOCATION

Auxilium Health, Head Office (Hybrid; 1 Day Remote)

EMPLOYMENT TYPE

Permanent, Full-time

HOURS WORKED

37.5 hours per week, Monday to Friday, 9 am-5 pm

DEPARTMENT

Patient Support Programs

REPORTING TO

Manager, Patient Support Programs

DIRECT REPORTS

No

LAST UPDATED

December 2025

POSITION SUMMARY:

The Distribution Coordinator supports the accurate and timely distribution of Program doses and materials by confirming patient eligibility, preparing delivery documentation, and maintaining accurate records within the Program CRM. This role coordinates weekly dose deliveries with field personnel and third-party partners, manages purchase orders and inventory levels, and responds to inquiries in a professional and timely manner. Strong attention to detail, organizational skills, and the ability to work in a fast-paced, compliance-driven environment are essential.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

Investigate and confirm patient eligibility for scheduled receipt of Program doses, ensuring correct and timely fulfilment Prepare all required documentation for weekly dose deliveries, including letters, labels and packing slips, with a high level of accuracy and attention to detail Document and track all approved Program doses within the appropriate Program CRM, including the creation, maintenance, and reconciliation of required records Liaise with field personnel to communicate weekly delivery details and coordinate scheduled pick-ups Generate Program purchase orders and submit requests to third-party partners for dose preparation and packaging Prepare, coordinate, and distribute Program material requests, ensuring accuracy, completeness, and timely delivery Maintain appropriate inventory levels by placing orders as needed, ensuring minimum on-hand quantities are met Respond to inbound inquiries in a professional, timely, and courteous manner, providing accurate information and appropriate support Oversee program email, monitor incoming messages, and respond to requests from clinic and pharmacies Liaise with pharmacies and clinics through written communication to determine patient's coverage eligibility Assist with additional administrative or operational tasks as assigned by management

QUALIFICATIONS:

Proven ability to work in a fast-paced environment with shifting priorities and multiple competing deadlines An analytical mind, able to interpret and analyze large amounts of data with attention to detail Excellent written and verbal communication skills; strong interpersonal and customer service abilities Strong organizational and problem-solving skills Dependable, punctual, and team-oriented Proficiency with Microsoft 365; experience with Zoho Inventory or similar inventory systems considered an asset Experience with Salesforce CRM is an asset

EDUCATION:

Completion of Secondary School required Completion of post-secondary school preferred, or equivalent experience

WORKING CONDITIONS:

Office-based role with a combination of sitting, standing, and light physical activity Regular use of computer and standard office equipment Ability to lift and handle materials up to 25 lbs Occasional extended periods of standing or walking may be required when organizing inventory or preparing shipments



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