- Distribution Centre Supervisor (Second Shift 1030 to 1900)
Reports To:
Distribution Centre Manager
Position Overview:
As a
Distribution Centre Supervisor
, you will take a hands-on leadership role in overseeing the daily operations of our distribution center with a focus on
efficiency, accuracy, and continuous team development
. You must thrive in a fast-paced environment, think on your feet, manage multiple competing demands, and lead a team of high-performing individuals with confidence and clarity.
This role requires
above-average Excel skills
, strong analytical capabilities, and a leadership style rooted in accountability and adaptability. You'll be expected to identify problems before they happen, optimize workflows, and eventually
own and lead the truck routing and fleet scheduling function
.
Key Responsibilities:
Operational Oversight - Inbound & Outbound
Supervise all aspects of receiving, picking, packing, shipping, and routing to ensure timely and accurate order fulfillment.
Monitor and manage daily workflow, proactively identifying and resolving bottlenecks.
Ensure inventory accuracy through proper handling, put-away, and replenishment of materials.
Oversee and support the processing of Return Merchandise Authorizations (RMAs).
For second-shift operations, ensure KeyPak trucks are loaded accurately and efficiently.
Team Leadership & Performance Management
Lead and motivate a high-performing team of warehouse associates.
Conduct daily team huddles, regular training, and 1-on-1 coaching sessions.
Manage varying levels of performance with fairness and accountability.
Assist in hiring, onboarding, and cross-training to maintain a flexible and capable workforce.
Support to Distribution Centre Coordinator - Routing & Staff Allocation
Collaborate with the Distribution Centre Coordinator on truck routing, driver dispatching, and staffing decisions.
Ensure resources are aligned with priorities and shipping deadlines.
Gradually transition into leading the truck routing responsibilities.
Provide insight into delivery efficiency and route optimization.
Process Improvement & Analytical Support
Analyze operational metrics (order accuracy, on-time shipping, labor utilization) and identify opportunities for improvement.
Leverage Excel expertise to develop tracking tools, reports, and visual dashboards.
Implement SOPs and best practices to sustain and raise operational standards.
Safety & Compliance
Enforce company policies, safety protocols, and regulatory requirements.
Lead safety inspections and promote a safety-first culture.
Document incidents and support timely follow-up.
Cross-Functional Coordination & Customer Focus
Act as the operations point person for internal teams (transportation, customer service, procurement).
Ensure smooth shift handoffs and operational continuity.
Support drivers and customers with real-time issue resolution and a commitment to service excellence.
Qualifications:
2+ years in warehouse or distribution operations with supervisory or team leadership experience.
Proven ability to lead in fast-paced, high-volume logistics environments.
Demonstrated ability to manage top performers and support underperformers constructively.
Strong Excel skills (pivot tables, lookups, filters, dashboards); analytical and detail-oriented.
Experience with routing, fleet scheduling, or dispatching is a strong asset.
Comfortable using WMS systems, RF scanners, forklifts, pallet jacks, reach trucks, or order pickers.
Strong emotional intelligence, communication, and conflict resolution skills.
Forklift certification and ability to lift up to 50 lbs as needed.
Who We Are: Our Mission, Vision & Values
Mission
To be a valued strategic partner for packaging and shipping supplies by always delivering fast, hassle-free service -- ensuring customer satisfaction and peace of mind.
Vision
To become Canada's first choice for packaging and shipping supplies from coast to coast.
Our Values
GEM
(Going the Extra Mile): We do whatever it takes to get the job done -- and done right.
GSD
(Get Stuff Done): We work fast, and we work smart.
Adaptability & Growth Mindset
: Change is an opportunity -- not a challenge.
There's No "I" in KeyPak
: Teamwork is our greatest strength.
Accountability
: We take ownership of our performance and are 100% team players.
Job Types: Full-time, Permanent
Pay: $54,000.00-$62,500.00 per year
Benefits:
Dental care
Paid time off
Vision care
Application question(s):
Are you currently licensed to operate the following Material Handling Equipment: Order Picker, Reach, Counterbalance & End Rider?
Licence/Certification:
Forklift License (required)
Work Location: In person
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