We are seeking a dedicated and detail-oriented Dispatcher to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring a smooth experience for our clients. The ideal candidate will possess strong communication skills and a keen ability to analyze customer needs.
Duties
Respond to customer inquiries via phone and email.
Perform data entry tasks accurately to maintain up-to-date customer records.
Communicate effectively with customers regarding bookings.
Maintain professionalism and excellent phone etiquette while interacting with clients.
Collaborate with internal teams to resolve customer issues promptly.
Skills
Proficient in data entry with attention to detail.
Strong communication skills with the ability to articulate information clearly.
Ability to analyze situations critically and provide effective solutions.
Comfortable using phone systems with excellent phone etiquette.
A proactive approach to problem-solving and customer satisfaction.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 40 per week
Additional pay:
Overtime pay
Benefits:
Company events
Dental care
Extended health care
Life insurance
RRSP match
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
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