Job Description

About us

Champion Towing Ltd.

Job description

Job Title:

Dispatcher

Job Type:

Full Time (Weekdays, Evenings, Weekends, and Holidays)

Salary:

Competitive Wage Plus Benefits

Location:

Winnipeg, MB

Position Objective:

We are looking for a hard-working individual to join our team as a Dispatcher. The dispatcher has a unique responsibility in a fast-paced environment that requires careful attention to detail, multi-tasking, and good communication skills. In this role, a successful candidate must have maturity, commitment, great awareness, and professionalism. You will be responsible for receiving, processing, and dispatching calls to Champion Towing drivers and responding to calls using the (DA) Dispatch Anywhere software. You must ensure that all charges related to the dispatched calls are posted properly. You will also have to handle high volumes of calls. As a Dispatcher, you will be a key player in the company and maintaining relationships between our customers, vendors, and various departments within the industry. You should be able to handle a flexible workload, with structured time management as well.

Responsibilities and Duties will include but are not limited to:

Dispatcher Duties:

Collect all required information prior to generating an invoice

Ensure all calls are handled with exceptional customer service

Coordinate with drivers and send appropriate equipment for each call

Ensure all information is taken during a call and entered correctly into the Dispatch Anywhere software

All cash call customers payment must be received before dropping off/releasing customer's equipment

Collect money from drivers for all cash calls

Generate invoices for spill jobs, rollovers, accidents, jackknifes, or any other invoices as required and send out to customers as soon as the job is completed

Make sure to balance invoices and money at end of the shift

Purchase several types of permits as required by the company

Coordinate with Fleet Manager for call bookings for heavy-duty towing, trailer/landoll calls and equipment calls

Understand what each piece of equipment can do

General knowledge of the areas of service covered by Champion Towing

Make sure drivers are available for on-call shifts and coordinate appropriately

Ensure that every account call has a Purchase Order number before it goes to accounting

Ensure overnight and weekend calls are being done appropriately

Make sure drivers are checking in and out before and after shifts

Coordinate with the shop when trucks and equipment are under maintenance or repair

Make sure all invoices are handed in at the end of every shift by every driver

Make sure all logbooks are handed in by every driver, every Friday

Maintain electronic and manual filing system and keep track of Invoice books

Maintain a list for any equipment and vehicles entering and exiting company's yard

Update all calls as progression is made (assign, on route, loaded, finished)

Make sure to update co-workers at the end of each shift so the next dispatcher has a good understanding of what is going on (who is on call, current calls going on, calls that have been booked)

All calls must have a detailed input into each category (PO Number, phone number, location, contact info, etc.)

Generate sales lead

General Duties:

Enter any missing invoices/bills from the system

Manage large amounts of incoming calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods and tools

Meet personal and customer service team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure that the issue was resolved

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage with customers

Performing basic office tasks, including order invoice books, answering phones, respond to e-mails, processing mail, filing, etc

Cover duties in the absence of a co-worker

Other duties as assigned by supervisor or manager

Qualifications:

Minimum grade 12 Education or GED

Excellent understanding of Word, Excel, and Outlook

Proficient in data entry and management

Potential to mentor and train other employees

Must have effective listening and communication skills in order to assist customers professionally in person or by phone

Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

About us:

Champion Towing was established in 2009 and has attained an impeccable reputation for providing professional light, medium, flatbed, and heavy-duty towing/recovery services; through Manitoba, Saskatchewan, and Northwestern Ontario areas. We take enormous pride in being one of the best in the industry and strive to push forward delivering excellent standards consistently. Headquartered in Winnipeg, Manitoba, alongside two other locations in Brandon, Manitoba, and Ignace, Ontario. We are proud to be a Canadian Company with approximately 50 employees within three locations. Building a great company takes great people, that's why we offer competitive wages and benefits. Our goal as an organization is to provide professional and personalized service to our customers.

We are an equal employment opportunity organization.

We decide on all employment-based on the applicant's qualification and our business needs. Be a part of the Champion Towing team!

Apply Today

How to Apply:

Send your resume and cover letter clearly stating your qualifications

We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted

Job Types: Full-time, Part-time, Contract, Permanent

Salary: $17.00-$20.00 per hour

Champion Towing Ltd. provided the following inclusive hiring information:

Job Types: Full-time, Part-time, Contract, Permanent

Pay: $17.00-$20.00 per hour

Benefits:

Dental care Flexible schedule Life insurance On-site gym On-site parking Vision care
Experience:

dispatch: 1 year (preferred) dispatching: 1 year (preferred)
Work Location: In person