Job Description

Introduction

Patient Transport Services is Manitoba's premier and largest provider of non-emergency patient transport and we set the standards when it comes to non-urgent patient care. Since inception, Patient Transport Services has been committed to providing the highest quality service for our patients. This dedication to high standards has laid the foundation for what we've become known for and continues to propel our success today. It's this commitment to excellence that has earned us the distinction of being the #1 provider of choice for patient transports in Manitoba

Our people make the difference and currently we are seeking two experienced Dispatchers to join our growing Dispatch team, if you are a self starter, attentive to detail, an excellent problem solver, and able to work with little to no supervision and are looking for an exciting opportunity to provide an outstanding customer experience to our client groups then this role is for you!

Duties

The Dispatcher is responsible for the scheduling and dispatch of crew members to various healthcare facilities and private residences within our service areas, our dispatchers act as our liaison between our different client groups, our crew members and relevant stakeholders. The role provides timely support in a fast paced, high call volume office environment, our ideal candidate is able to manage competing priorities, able to pay attention to minute details, and thrives in a constantly changing environment. The Dispatcher relays work orders, messages, and information to or from drivers and supervisors using telephones and two-way radios. The Dispatcher schedules and dispatches workers and drivers to appropriate locations according to requests, specifications, or needs, using radios or telephones.

Essential qualifications

• Experience in a similar role delivering excellent customer service.
• Strong organizational and time management skills
• Ability to communicate effectively with clinical staff, patients, and other stakeholders while conveying professionalism and authority at all times.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Ability to pay attention to details.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with others and contributing to a respectful workplace.
• Experience using Microsoft Office Suite (Word, Excel, Power Point, Outlook).

Desired

• Proficiency in using dispatching software and GPS systems.
• Experience working in emergency or nonemergency medical transport
• Knowledge of geographic locations and road networks within service area.
• Post secondary education in a related field.

Conditions of Employment:

Must be legally entitled to work in Canada.

Satisfactory Criminal Record Search with Vulnerable Search, Adult Abuse Registry Check & Child Abuse Registry Check

Ability to work overtime and weekends

Patient Transport services believes in equipping our people to excel in their roles through extensive trainings to deliver the standard of service our clients expect from us. We offer an extensive in-house training for our dispatchers that is delivered on site. Those who work for Patient Transport Services are provided with:

• 2 Full Uniform Sets
• Health Benefits, including Life Insurance, and Dental.
• A rotational schedule (4 days on/4 days off).
• Paid on-site training.
• Secure, long-term employment in a growing industry.
• Starting Wage $19.67 per hour- •with possible option for advancement to individuals who have a demonstrated history of exceptional work ethic & reliability•

Experience:

Customer Service: 1 year (required)

Administrative: 1 year (required)

Job Types: Full-time, Permanent

Pay: From $19.67 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Flexible language requirement:

• French not required

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Winnipeg, MB R3E 1G7: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 1 year (preferred)
• Dispatching: 1 year (preferred)

Work Location: In person