Job Description

JOB TITLE: Van Division Dispatcher
REPORTS TO: Operations Manager OVERVIEW OF ROLE: ? To ensure the customer is always serviced first with a focus on safety and compliance. ? Schedule drivers to pick up and deliver loads to customers and/or vendors. ? Execute on Operational Excellence in accordance with Keystone Western and industry best practices ? Provide a safe and comfortable working environment for all driving and complementary staff DUTIES AND RESPONSIBILITIES: ? Position yourself as a reliable point of contact that can successfully balance the drivers' health and safetywith customer requirements ? Monitor driver daily hours of service for errors or violations and control driver hours and equipment availability. ? Determine the best delivery methods and negotiate rates directly with vendors and customers ? Plan, direct and control freight operations in line with our intent of servicing the client first. ? Work with all areas of Operations, Logistics and Sales to maximize utilization of resources and achieve individual and group goals ? Cultivate strong relationships with drivers and customers ? Monitor and report at regularly scheduled dispatch meetings on: o Revenue per Mile and/or Revenue per Truck to benchmark against established KPI?s o Idle reduction o Layover o Empty Miles in your region o Inactive trailer reporting ? Ensure you are fully trained and operational on all aspects of TruckMate, diligently utilizing the appropriate macros with your respective fleets in a timely and efficient manner ? Participate in monthly Operational and Business Development meetings with the Vice President, Operations Supervisor, and other appropriate supervisory staff members to identify problems and/or progress with regard to achieving organizational goals. ? Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations. ? Recognize and work with management to resolve negative or inappropriate behavior in the workplace ? Pursue personal development opportunities and encourage others along the same path. ? Work closely with the Operations Supervisor to ensure compliance with company policies and external regulations. Job Type: Full-time Schedule:

• 8 hour shift