Job Description

Dispatcher - Commissary Kitchen


About Us

Summerhill Market is a boutique grocery store chain in Toronto that specializes in scratch-made prepared foods and on-trend ingredients. Our Commissary Kitchen, located near DVP & Lawrence, is the heart of our operations -- producing the gourmet meals, baked goods, and catering that define the Summerhill Market brand.


We are seeking a detail-oriented and highly organized Dispatcher to join our Commissary team. Reporting to the Director and Plant Manager, this role is responsible for coordinating companywide delivery logistics, managing driver schedules and routes, and overseeing maintenance coordination for the facility -- while also supporting a range of administrative, HR, and customer service functions.


Key Responsibilities

Coordinating daily delivery logistics and dispatching routes for a team of ~5 drivers to multiple store and vendor locations Tracking deliveries, updating schedules, and communicating with store managers and commissary staff to ensure timely and accurate order fulfillment Monitoring vehicle maintenance and coordinating planned and emergency repairs Scheduling and following up on facility and equipment maintenance requests, including communication with external vendors and service providers Maintaining detailed records of routes, maintenance logs, expenses, and driver documentation Assisting with HR administration including onboarding, orientation, timesheet tracking, and employee records management Managing administrative tasks such as data entry, filing, scheduling, and correspondence Handling customer service inquiries related to deliveries, catering orders, and operational requests Liaising with Head Office departments (HR, IT, Finance, Marketing) to support cross-functional operations Supporting leadership with reporting, note-taking, and communication tracking Performing additional administrative and coordination duties as needed to support commissary operations

Requirements

3+ years' experience in dispatch, logistics coordination, or administrative support (experience in grocery, food service, or production environments an asset) Strong organizational and multitasking abilities with excellent attention to detail Proven experience coordinating drivers, routes, or delivery operations Ability to read, manage, and optimize delivery schedules efficiently Excellent communication and interpersonal skills for working with multiple departments and external vendors Tech-savvy with proficiency in MS Office Suite; experience with ERP, routing, or scheduling systems is an asset Experience supporting HR, accounting, or maintenance coordination preferred Able to work effectively in a fast-paced, high-volume environment Flexible availability during peak seasons or for occasional overtime Post-secondary education in Business, Logistics, or Administration preferred

Perks

Company-paid benefits Weekly pay Employee discount on all products Daytime hours with seasonal flexibility Collaborative and supportive workplace culture that values initiative, teamwork, and professional growth

Equity Statement

At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.


The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location.


Job Types: Full-time, Permanent