Job Description

Job SummaryWe are currently looking for a Dispatcher based out of our Timmins office to help provide exceptional service to our customers. Will need to communicates back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).Roles & Responsibilities

• Provide professional customer support by addressing questions, problems, and specific requests for service; clarify customer location, service type & instructions
• Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and customer satisfaction.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assign routes and call-ins to appropriate Drivers throughout the day and for the next day; close routes each day
• Fields incoming calls and e-mails from customer service and sales department; manages requests for customers
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensuring all work orders are associated to customers requiring back up
• Reconciles all disposal tickets to disposal invoices monthly

Desired Skills & Experience

• Excellent customer services skills conveyed with a positive attitude.
• Excellent planning and prioritizing skills.
• Ability to multi-task with a strong attention to detail.
• Strong, timely and appropriate decision-making skills.
• Strong knowledge of Timmins and surrounding area.
• Proficient knowledge of routing software and Microsoft Office
• Outlook, Excel, WordKnowledge of trucking regulations and legislation.

Assertive verbal communication skills.
Team player with confidence to work independently.
Experience in dispatch or transportation industry seen as asset.What We Offer

• A competitive wage, based on knowledge and experience.
• Room to grow within a growing company
• Benefits provided upon successful completion of probation period
• RRSP/DPSP contributions

How To ApplyClick on the apply now button to submit your resume. Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in Environmental 360 Solutions Ltd.The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As past of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.Job Type: Full-timeBenefits:

• Dental care
• Life insurance
• Vision care

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Timmins, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Dispatching: 1 year (preferred)

Work Location: In person