Job Description

WHY WORK AT BACKWOODS?

Backwoods Security Services Ltd. is an Alberta Based security and protective services provider owned by the Alexis Nakota Sioux Nation. We are part of the larger family of Backwoods Energy Services which prides itself in its ability to execute projects in a safe, cost effective and timely manner. With our access to highly experienced Indigenous security guards, Backwoods Security offers top-tier security execution while creating a positive socio-economic impact within Indigenous communities.

At Backwoods Security Services, our culture is what sets us apart from our competition. Our employees are dedicated members of our team who know they can connect with those they serve and secure, count on reliable work hours, and be part of a growing organization that has its sights set on becoming an industry standard.

OUR EMPLOYEES CAN COUNT ON US FOR:

• Reliable Work hours
• Competitive Wages
• A competitive Health Benefit Package
• Flexible Shifts to suit a work life balance
• Training Opportunities
• Career Growth Opportunities
• Recognition Programs
• Making impacts within Indigenous Communities and People

tHE rOLE:

We are looking for a reliable Security Dispatcher to work from the Nisku office coordinating our field security team to keep operations fully staffed and meet client contractual requirements. Acting as a communication point for all hourly employee check-ins, this role will entail frequent problem solving as the central point of contact for our Security Guards. The ideal candidate must be an excellent communicator with high attention to detail who thrives in a fast-paced environment able to adapt to frequent interruptions and shifting priorities. The goal in this position is to ensure all employees are scheduled appropriately and we are meeting client needs.

What you'll be doing:

• Continuously audit and verify coverage of schedule
• Provide command, communications and control functions for the security staff deployed in the field
• Receive client requests and schedule guards for shifts as necessary
• Provide field staff with accurate schedules on a weekly basis
• Handle dispatch of emergency calls
• Maintain attendance/absenteeism reports and communicate any recurrent absenteeism to the Security Operations Coordinator
• Monitor Secheduling software (deputy) to ensure Security Guards are scheduled appropriately in a manner that matches our Hours of Work Averaging Agreement
• Ensure all communications to guards and customers are clear, concise and completed in a professional and timely manner
• Proactively address problems and requests by transmitting information or providing resolutions
• Manage & track company assets distributed to employees
• Utilizing a variety of company software programs efficiently and correctly to perform assignments, manage assets, update and log changes
• Other duties as assigned by the company from time to time.

where you'll be working:

• Work indoors at our security office.
• 2-3 Shifts per week
• Adhere to all company office policies and safety procedures
• Shifts are generally 8-12 hours per day; Hours of Work Averaging Agreement in place.
• Overtime and weekend work may be required

WHAT WE'RE LOOKING FOR:

• 1-2 years proven experience in staff dispatching, scheduling or relevant position
• Police Record Check
• ABST training/AB Security Guard License
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, and Outlook) is essential
• Experience with Deputy & Track Tik an asset
• Full availability including days, afternoons, nights, weekends & statutory holidays
• Ability to travel to remote locations to conduct site visits - 10-20% travel required
• Ability to maintain composure under pressure
• Demonstrated ability to work effectively in a high stress, deadline driven, ever-changing work environment while prioritizing tasks and assignments
• Ability to handle multiple tasks and maintain organized workflow
• Strong communications skills and the ability to build effective working relationships with a variety of stakeholders
• Demonstrated analytical and problem-solving skills
• Exceptional data entry skill and typing speed
• Sound judgement and critical thinking skill set

Backwoods Group of Companies believes that our strength is our people and that diverse teams drive strong business performance. Our commitment to equity, diversity and inclusion is cemented in our mission and begins with the recognition that individuals have different needs. Backwoods is committed to providing the tools required build a resilient workforce and inclusive work environment.

How To Apply

Please submit your cover letter and resume directly to our website:

We thank all applicants for their interest in this position, however only selected candidates will be contacted for an interview.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

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