Job Description

The

Dispatcher

plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. They prepare the necessary documentation for the different routes and give specific instructions for the drivers. They keep track of the status of shipments and communicate with the service department customers.

Assigned Responsibilities

Check for new orders in the computerized system; Schedule delivery roads according to current orders and expected arrival time; Generate a computerized list of items for the order pickers based on each specific routes; Prepare delivery orders for drivers with specific instructions on each route; Supervise the loading sequence of delivery trucks; Monitor the delivery and communicating information to customer service; Provide telephone support to delivery drivers on the road; Welcome and assist clients performing a pick up at the warehouse; Produce various reports of activities and performance indicators; Participate in the inventory management; Assign gas/fleet cards and manage proper use of the vehicles; Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met; All other related tasks.

Success Factors

Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area; Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping; Team oriented: You have a great team spirit and excellent communication skills; * Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected;