Job Description

We are seeking a highly organized and customer-focused Dispatcher to join our team. Reporting to the Port Services Business Manager, this role is responsible for the accurate and efficient scheduling of tug operations, dispatching of vessels for all Ports, and efficient flow of communications between the office and vessels. This position may be based in either Saint John, NB or Dartmouth, NS, and follows a rotational 7 pm to 7 am night shift schedule.





Key duties include accurate job order and invoice processing, maintaining operational records in accordance with company policies, and ensuing timely reporting for weekly and period-end deadlines. The Dispatcher must have strong communication skills to communicate effectively with crew members, customers, and security personnel, and must be adaptable to shifting priorities.



Schedule and organize daily harbour jobs while managing hours of rest Ensure timely and efficient movement of tugs according to the tug orders and schedules Provide excellent customer service while reacting to the various changes, additions, cancellations, etc. Ensure accuracy in completing job orders and processing invoices Manage all files and records in compliance with policies and regulations - i.e.. daily reports, deck logs, vessel reports, etc. Manage all reporting in a timely manner for weekly and period end deadlines Communicate effectively with all stakeholders; ATL crew members, customers, Industrial Security, etc. Location may report to either office in Saint John, NB or Dartmouth, NS but will require travel to Dartmouth as required if located in Saint John

Must be proficient with computers and using MS Office Excellent communication, organizational, and customer service skills in a busy environment Prior administration experience and/or an understanding of the Ports business is an asset Ability to effectively deal with changing priorities Must be able to successfully prioritize tasks and manage time to meet deadlines

Headquartered in Saint John, New Brunswick, and with offices in St. John's, Newfoundland, Dartmouth, Nova Scotia, Victoria, British Columbia and Point Fortin, Trinidad and Tobago,

Atlantic Towing Limited

specializes in the provision of diverse marine services including port tug services, coastal towing, offshore oil and gas exploration, and product support.


Its world class vessels are equipped with state-of-the-art technology and experienced, versatile crews. Both crewmembers and shore-based personnel operate with safety, quality of service and teamwork top of mind.



Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.