Job Description

Overview

We are seeking a detail-oriented and proactive Mechanical Dispatcher(HVAC) to join our dynamic team. The ideal candidate will play a pivotal role in coordinating service, ensuring timely and efficient response to our clients. This position requires strong communication skills, proficiency in English and the ability to coordinate field technicians, process service calls, schedule maintenances, and serve as a liaison between customers and technicians, ensuring smooth operations and customer satisfaction in our company.

Core Responsibilities

Service Coordination:

Receive & prioritize incoming service requests, then assign the most appropriate technician to the job.

Key Skills & Qualifications

Customer Service:

Exceptional skills to provide a positive experience and ensure customer satisfaction.

Communication:

Strong verbal and written skills to communicate clearly and professionally with customers and technicians.

Organization & Multitasking:

Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment.

Technical Aptitude:

Familiarity with the HVAC industry to understand technical needs.

Computer Proficiency:

Ability to use dispatching software, Excel, Word, Adobe, QuickBooks & maintain accurate records.

Scheduling:

Create and update daily or weekly schedules for technicians, considering their availability, workload, and location.

Customer Communication:

Act as the primary contact for customers, responding to inquiries, emails, calls, complaints and providing status updates on service calls.

Data Management:

Keep customers' databases and work order systems updated with accurate and complete information.

Problem-Solving:

Address delays, mechanical problems and customer complaints effectively.

Experience

Previous experience in mechanical dispatching or office administration is highly desirable. Strong analysis skills, effective decision-making, interact with others skillfully. Excellent communication skills, both verbal and written(email), are essential. Typing skills with a focus on accuracy and attention to details are required for effective data entry tasks.
Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Experience:

Dispatch or Office: 2 years (required)
Work Location: In person