Job Description

Are you looking for a role that is organized, consistent, and offers a meaningful connection to your community? Keolis is seeking a

Part-Time Dispatcher

to support our Comox operations. This position provides

20 hours per week

and plays an essential role in ensuring smooth day-to-day transit service. Compensation for this position is $21.00-$23.50 per hour, based on experience

Schedule (Total: 20 hours/week):

Tuesday-Friday:

13:00-17:00

Saturday:

08:00-12:00

Training:

Two weeks, Monday-Friday,

08:00-16:30

Knowledge and Experience

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High school diploma or equivalent. Previous work experience in dispatching, customer service, or transportation operations preferred. Previous administrative or office experience is an asset. Knowledge of Comox Valley and surrounding transit service areas is an advantage. Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.

Skills

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Ability to remain calm and professional during stressful or time-sensitive situations. Strong communication skills with attention to detail. Excellent organizational and time-management abilities. Diplomacy, tact, and sound judgment. Computer proficiency in Microsoft Word, Excel, Outlook, and general dispatch tools.

Key Accountabilities

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Vehicle and Operator Assignment & Monitoring

Dispatch and monitor vehicles and operators to ensure on-time service delivery. Ensure assignments comply with National Safety Code requirements, operational schedules, and customer needs. Respond to driver requests for assistance, service updates, or unexpected operational issues. Track driver locations and bus movements using dispatch systems or AVL tools.
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Scheduling and Coordination

Prepare daily operator work schedules and vehicle assignments within established guidelines. Coordinate relief coverage and communicate last-minute schedule changes to drivers and supervisors. Communicate with maintenance staff regarding vehicle availability or mechanical concerns. Maintain accurate dispatch logs, daily sheets, incident reports, and administrative records.
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Communication and Information Management

Provide clear and concise information, instructions, and updates to drivers and operations staff. Relay work orders, messages, and operational changes using dispatch software, radios, phones, or other communication devices. Respond to public inquiries and provide basic customer information when needed. Access and retrieve operational data, such as AVL information, route maps, and daily performance reporting.

About Keolis:

Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western's Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.