Job Description

About UsAs Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!Position DetailsThis Work From Home position begins with paid training:

• Day one is a virtual scheduled session to ensure your equipment is set up and working order.
• Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is at 870 Empress St. Winnipeg).
• Day three of training starts a six-week schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.
• This position is expected to start Friday, March 7, 2025.

***Hours: Must be available to work weekends and holidays. This is a work from home position.What You Will Do:

• Ensuring safety of our members is paramount
• Prioritizing Roadside calls and managing calls where Members are safe
• Assigning and monitoring incoming tow, battery and light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available Contractor
• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our service standards are met
• Dispatching calls in Ontario and Manitoba (as well as Atlantic Canada overnight)
• Clearing dispatched calls from system
• Handling incoming phone calls and messages from drivers
• Contacting Members to provide updates on service times through phone and text

Who You Are:

• Excellent knowledge of Ontario/Manitoba roadways and highways
• Experience working in customer service
• Previous experience in dispatching is an asset
• Formal dispatch training from accredited training facility preferred
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision-making skills
• Proven multi-tasking ability
• Strong sense of urgency
• Ability to work independently and seek guidance when necessary

Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

CAA South Central Ontario