Job Description

Position Title: DISPATCHER Location: CALGARY ABOUT FROZEN SOLID LTD: Frozen Solid Service\'s clients across Alberta, British Columbia, Saskatchewan and Manitoba, Frozen Solid provides temperature-controlled distribution and warehousing of fresh, frozen and dry products from our Calgary, Edmonton and Lethbridge locations. Our team ensures each customer receives high-quality, reliable, timely deliveries and superior customer service. ABOUT THE DISPATCH ROLE: The Dispatcher plays an important role in the coordination and efficient movement of goods from the distribution center in Calgary, ensuring timely deliveries to various destinations. This role involves dispatching transportation resources of Class 1 and 5 Ton Drivers, monitoring schedules, communicating with drivers, and troubleshooting logistical challenges to meet customer demands and operational goals of Frozen Solid Ltd.. QUALIFICATIONS:

• At least 2-3 years of experience in truck dispatching is required (food industry experience preferred).
• Some post-secondary education in Logistics or Business Administration would be valuable.
• Previous experience in customer service is a valuable asset.
• High School Diploma or equivalent required.
• Proficiency in using Microsoft 365 applications.
• Analytical thinking, planning, organizing, inductive and deductive reasoning.
• Strong written, verbal, communication skills an asset.

RESPONSIBILITIES:

• Coordinate and schedule the dispatch of transportation resources, including drivers and vehicles, to fulfill customer orders and delivery requirements.
• Assign Class 1 and 5Ton Drivers routes based on delivery priorities, time windows, and route optimization strategies
• Assist in the planning and optimization of delivery routes to maximize efficiency, reduce travel time, and minimize fuel consumption.
• Consider factors such as traffic conditions, delivery windows, and freight load weights to ensure safety of drivers and freights are maintained
• Maintain positive and professional interaction with customers, ensuring that delivery commitments or expectations are met.
• Address customer inquiries, concerns, or special requests related to deliveries.
• Assist in monitoring driver compliance and ensure safety protocols are met.
• Ensure that all transportation operations comply with the safety regulations and company policies.
• Utilize the Transportation Management Systems (TMS) and communication tools to track vehicle locations, monitor routes, and communicate with drivers in real-time
• Address logistical challenges that may arise during transportation, such as route changes, delivery delays, or customer requests that may change priorities.
• Prepare and organize the necessary documentation for each shipment with an excellent attention to detail.

COMPENSATION & BENEFITS: The salary range for this position is $25.00 - $29.34/hour with 2 weeks\xe2\x80\x99 Vacation and an Employee Health Benefit plan. Job Types: Full-time, Permanent Salary: $25.00-$29.26 per hour Expected hours: 40 \xe2\x80\x93 45 per week Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Morning shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Calgary, AB T2E 8V6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please outline any TMS (transportation management) software or systems you have used in the past.

Experience:

• Trucking/Logistics Dispatch: 2 years (required)
• Routing/ Route Planning: 2 years (preferred)
• 5Ton local dispatch: 1 year (required)
• Class 1 Highway Dispatching: 1 year (required)

Work Location: In person