Job Description

Working within a team of fire protection professionals, you will mainly be responsible to ensure customer service in regards of service calls, inspections, efficient planning of the technicians\' schedule, and follow-up on work execution. Among other things, your
responsibilities will be to:

• Assign Inspection/Service work to the appropriate technicians and provide them administrative support when required;
• Plan the workload of each technician;
• Verify monthly schedules and plan inspection visits to customers;
• Address service calls and inspection requests from customers;
• Offer a basic technical support to customers;
• Record service calls and prepare work orders;
• Receive and assign customers\' feedback to the appropriate person;
• Make sure all work is being executed within a reasonable time frame;
• Present and describe the company\'s products and services to potential customers.

REQUIRED QUALIFICATIONS

• Administrative OR Administrative Project Management study OR High School diploma with equivalent relevant experience;
• Minimum of 2 years of relevant experience in a similar position;
• Fluent in spoken and written English (essential);
• Spoken and written French (an asset);
• Strong computer skills and very good knowledge of Windows software;
• Strong customer service skills;
• Be resourceful and have a good work organization;
• Experience in a licensed trade with background in service/dispatch (an asset);
• Knowledge of fire protection products (an asset).

WHY JOIN US

• Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates.
• Competitive salary based on competencies and experience.
• 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays.
• Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a

quick access to healthcare services in many Canadian provinces. * Group RRSP with employer contributions following 3 months of continuous service.

• Supplemental training according to employee, market or company needs.
• Years of service Recognition Program.

Viking Fire Protection