Requisition ID: 7136 Emergency & Protective Services Department Ottawa Fire Services Community Standards & Communications Branch Employment Type: Part-time Permanent positions Work Hours: rotating shifts - 10 hour day shifts, 14 hour night shifts Affiliation: OPFFA Salary Information: $37.401 - $49.867 per hour (2023 rates of pay) Location: Fire Services, Communications, 1423 Randall Avenue Successful candidates will be required to provide availability for a minimum of 2 weekends per month and all statutory holidays. A probationary period of 12 months will apply from the date of hire Note: This posting will be used to create an eligibility list up to 1.5 years City: Ottawa, ON Job Category: Ottawa Fire Services Application Close: 21/03/2023

JOB SUMMARY

Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency calls from the public and other agencies; quickly analyzing information received from the caller and dispatching the required emergency vehicles; efficiently operating console equipment, including telephone, radio, and computer aided dispatch; following established procedures in making calm, sound decision as required in an emergency services environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency. A minimum of four years in a customer service field, face-to-face or telephone. Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.
CERTIFICATIONS AND LICENCES
Valid Ontario unrestricted G class driver\xe2\x80\x99s licence (or provincial equivalent) with no more than 6 demerit points accumulated
Current Red Cross Standard First Aid/CPR or AED certificates

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation;
• General knowledge of corporate/departmental policies and procedures related to health and safety;
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy;
• Experience with Microsoft Office and Microsoft Windows operating system.
  

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone;
• Communicate effectively and professionally both orally and in writing;
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
• Ability to multi-task;
• Easily understands speaking voice on radio and telephone;
• Computer terminal operation and use;
• Ability to interface with data and equipment;
• Good understanding of emergency equipment and of fire service terminology;
• A demonstrated ability to work in a team environment;
• Ability to control stressful situations;
• Strong knowledge of City streets and general topography;
• Demonstrated ability in the area of public relations and personal relations;
• Expertise in language skills related to pronunciation and spelling of street names;
• Strong data entry, retrieval and keyboard skills.
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
• Ability to work in a constant high stress environment;
• Professional, polite and patient telephone and radio demeanor;
• Must be able to meet deadlines;
• Flexibility and adaptability;
• Ability to prioritize tasks / demands and carry out priorities as identified;
• Strong service attitude;
• Ability to work effectively in a team environment within a 24/7-shift operation;
• Punctual, reliable and dependable;

WHAT YOU NEED TO KNOW

• Language Requirement:Designated Day 1 Ready \xe2\x80\x93 immediate requirement for language proficiency: French: oral. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Record Check with the Police Services.
• Must be able to work shifts, weekends and statutory holidays.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.