Job Description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity - We do what's right, even when no one is looking.
Improvement - We do it well. Then we do it better.
Caring - We put ourselves in others' shoes.
Authenticity - We like people, not pretense.
Determination - We kick down walls.

We have everything we need to inspire our customers. Except you.

Reporting to the Delivery Manager, the Dispatcher is responsible for the assignments of trucks and routes, generate delivery reports, and serves as a point of contact for the Delivery Team, Logistics Team, vendors and other relevant departments.

Compensation

: $27-29/hourly


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As a Dispatcher you will

Develop delivery routes and maintain contact with drivers throughout the day as needed. Collaborate with management to modify daily routes to accommodate the needs of customers. Act as a communication liaison by answering incoming phone calls from drivers on the road and vendors. Demonstrate ownership for maintaining order capacity, including third-party requirements. Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries. Maintain constant contact with delivery teams to ensure deliveries are going as planned. Work proactively with associated departments, suppliers, and servicers to resolve issues on time. Have basic knowledge of Trail's Delivery process and troubleshoot delivery issues with support from Delivery Supervisors.
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To be successful in this role you have

A minimum of 1 year of experience in a dispatching environment. Excellent communication skills and the ability to remain calm and composed in a fast-paced work environment. The ability to multitask as well as take the appropriate action with minimal supervision. Ability to deal with customer service issues professionally and efficiently. Strong organization and time management abilities. The ability to deal with complex situations where information is difficult to obtain. Comfortable prioritizing a busy workload, and think both independently and in a team setting. Sound knowledge of Microsoft Office, including Word, Excel, and Outlook. Must be able to work a flexible schedule that includes weekends and some holidays. Strong knowledge of the roadways throughout the immediate area. Delivery management software knowledge/experience.
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Work Environment

Office Loading Dock MUST be open to mornings/evenings/weekends/split weeks Team environment This position is for Monday, Tuesday, Thursday, Friday, and Saturday shifts
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Why join Trail?

Generous employee discounts Employee Recognition Program Professional Development Programs Career Progression Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?