Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

NAIT is currently recruiting qualified individuals for the position of full-time Dispatcher (classified as a Communications Officer). Working within the NAIT Protective Services (NPS) unit, the Dispatcher works in a high-paced environment receiving, evaluating and dispatching calls for service to the appropriate resources. The Dispatcher provides primary support to the Protective Services Peace Officers, Security Agents and Parking Enforcement Officers, and liaises with Edmonton\'s emergency response agencies. The Dispatcher is often the first point of contact for non-emergency calls for assistance and provides callers with appropriate pre-arrival and post-dispatch instructions. The Dispatcher is responsible for managing fast flowing information while maintaining a high level of proficiency in both oral and written communication skills. The Dispatcher works within a team structure and plays a key role to ensuring that both officer and public safety are maintained. The successful candidate must possess excellent time management skills and be able to multi-task effectively within an ever-changing environment. Working within the NAIT Community, the Dispatcher is required to have excellent customer service skills that are based on respect and professionalism. This position reports to a Sergeant (Peace Officer).

Key Responsibilities:

• Evaluating and managing incoming information/calls for service on a priority basis.
• Dispatching Community Peace Officer resources and liaising with partner law enforcement and emergency service agencies.
• Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to the NAIT Community, and initiate responses to the appropriate NAIT resources or other emergency response agencies
• Respond to requests for assistance via emergency phones, alarms, panic buttons, etc.
• Follow departmental procedural reporting methods to accurately record and log all identified events and incidents
• Provide exceptional customer service to walk-in clients at a busy front reception counter.
• Perform a variety of general support duties related to the operation of a communications and dispatch center.

Qualifications:

• Completion of Grade 12 Education
• Completion of a Certificate or Diploma related to Emergency Communications and Response through a recognized post-secondary institution OR equivalent related experience
• 3 years strong customer service experience
• Computer experience with Microsoft Windows based systems and Microsoft Office Applications is required
• Experience working within a post-secondary environment is not required, but preferred
• Police Security Clearance Letter (must be obtained upon offer of employment or no more than 90 days prior) and be satisfactory to NAIT Protective Services

Hours of work: NPS is a 24/7 operation, and staff will be expected to work a variety of shifts including days, nights, weekends, and on holidays

Uniforms: This position is required to wear a uniform, which will be provided by the employer at no cost to the employee.

Inquiries: Anyone with inquiries about this opportunity, the work environment at NAIT Protective Services, compensation, or the position itself can contact NPS Inspector Anthony KIMAKOWICH by email at ( )

$1,732.79 - $2,239.36 Bi-Weekly or $21.66 - $27.99 per hour (Classification - Security Communications Officer P01). Wage will be commensurate with experience.

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement

Please submit a resume and Cover Letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We\'re proud to have been named one of for 12 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to and are a proud partner of the and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We\'ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year\'s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don\'t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application however only those selected for an interview will be contacted.

Northern Alberta Institute of Technology