Job Description

Dispatcher - Full-Time (Afternoon/Evening Shift)

Location:

Calgary, AB

Job Type:

Full-Time, Permanent

Schedule:

Monday to Friday, 11:30 am - 8:00 pm

Why This Role Matters

As a Dispatcher, you are the central link between our customers, technicians, and office team. You ensure jobs are scheduled correctly, customers are updated promptly, and technicians have the support they need to succeed. A strong dispatcher keeps operations running smoothly, resolves conflicts on the fly, and helps us deliver on our promise of professionalism, integrity, and exceptional service.

Key Responsibilities

Schedule and dispatch plumbing and electrical technicians to customer appointments Coordinate larger or complex jobs with the Big Jobs Coordinator Field questions from CSRs and managers, ensuring smooth communication Review and route estimates/parts emails appropriately Conduct regular safety check-ins and customer "happy checks" throughout the day Prepare and send shift handover emails at the end of shift Complete daily timecards, idle time reports, and follow-ups (e.g., water shutoffs) Review upcoming schedules (next 2 days) to troubleshoot, pull forward larger jobs, and lock jobs into place Handle afternoon reschedules promptly and professionally Support incoming "10-15s" and ensure technicians returning from out-of-market areas are scheduled effectively

Qualifications

Previous dispatch, scheduling, or call center experience preferred Strong organizational and problem-solving skills in a fast-paced environment Exceptional communication skills (clear, calm, and professional under pressure) Ability to prioritize member emergencies and coach CSRs on handling urgent situations Proficient in Office 365; experience with ServiceTitan or similar scheduling software is an asset Positive, professional attitude and a strong team player

What We Offer

Full-time, permanent position (Monday to Friday, 11:30 am - 8:00 pm) Competitive hourly wage based on experience Extended health and dental benefits after probation period A supportive, team-oriented environment Opportunities for growth and advancement within the company

How to Apply

If you're an organized problem-solver with great communication skills, we'd love to hear from you! Please apply with your

resume and a cover letter detailing why you are a fit for this role

through Indeed.

Job Types: Full-time, Permanent

Pay: $20.00-$28.18 per hour

Expected hours: 40 per week

Ability to commute/relocate:

Calgary, AB T2K 5R9: reliably commute or plan to relocate before starting work (required)
Work Location: In person