Job Description

Dispatcher

Duties and Responsibilities:

Responsible for answering all incoming telephone calls including afterhours calls Escalate calls to management as required Provide administrative, logistical, and operational support to Guardteck personnel on duty, including, but not limited to Coordinating additional coverage/mobilizing additional resources when necessary Coordinating regular coverage as required First point of contact for all scheduling-related matters after-hours Receive book-offs for illness, injury, and/or other attendance issues Schedule replacement coverage as required Arrange additional coverage as requested or required Monitor the TeamTime check-ins from personnel in the field and respond accordingly using available resources, i.e., mobile patrol Receive alarm calls from client monitoring stations and dispatch accordingly Monitor alarm systems and dispatch appropriately Prepare a daily report of all activity: + Incoming calls + Outgoing dispatches
+ Scheduling-related activities
+ Missed periodic check-ins
Other duties as reasonably assigned

Knowledge, Skills and Abilities:

Ability to work independently and as a team player; Honesty, discipline, and commitment; Excellent written and verbal communication skills in English; Outstanding problem-solving skills and attention to detail; Able to maintain confidentiality and discretion at all times; Minimum one year of security industry experience Ability to multi-task and prioritize Fluency with MS Office, WinTeam, Lighthouse, and Report Exec Scheduling operations Knowledge of CCTV systems and access control systems


Guardteck Security is a BC owned and operated security firm providing professional security services across Canada. Founded over 15 years ago on the belief that "Everything and Everyone Matters", Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.


Our core belief is that security is not just a service but a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.