Job Description

Qualifications*:

- Must be fluent in English

- Must have some automotive knowledge

- Must have knowledge of the Hamilton, Burlington, Oakville & Mississauga area

- Ability to reliably commute to the Burlington office

- Self Motivated, Driven, strong attention to detail

- Have the ability to work in a fast paced and dynamic environment as things can change on a minute by minute basis.

Responsibilities*:

- Communicate clearly, effectively and promptly with Drivers, Emergency Dispatchers [MTO, OPP, Halton Police, Hamilton Police etc.

- Handle all aspects of the customer experience from dispatching, releasing vehicles, answering questions and handling concerns.

- Keep and maintain accurate and meticulous records/notes of all interactions with the public or emergency services.

- Send end of day scheduling and plans for the night and following day.

- Continuously monitor towing software to stay updated on upcoming service and tow requests.

- Effectively dispatch drivers to the appropriate calls based on customer and truck requirements.

- Assist drivers with pricing information and provide any necessary details required to successfully complete the job.

- Utilize GPS systems to track drivers, assist in dispatching and aid in route planning.

- Monitor traffic conditions and compass cameras to anticipate potential dispatch requirements for our driver team.

- Handle various payment methods, including cash, debit, or credit card transactions, and maintain an organized record of all receipts and documents.

- Prioritize delivering high-quality service to enhance overall customer satisfaction.

- Thoroughly review driver-provided information and rates on invoices to ensure accuracy.

- Send end of day reports at the end of each shift to the management as per JKM Towing procedures.

- At the start of each shift, conduct a structured roll call via our two-way radio system to ensure all drivers are present and prepared to be assigned any tow calls/requests.

- All required training will be provided.

Job Type: Full-time

Pay: $18.50-$21.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Experience:

dispatching: 1 year (preferred)
Work Location: In person