Job Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences. We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.



The Dispatcher is responsible for the management of the 24/7 Incident Management Software in event, and will monitor the radio and dispatch resources to respond to incidents and service requests in the venue during events.

• Constantly monitor all communication systems during events (two-way radios, phones, fan request texts, internal staff communicator devices, and the Incident Management System (IMS) dashboard.
• Maintain an accurate record of all calls recording required information as well as follow up details to close the call.
• Dispatch corresponding staff from various departments in a professional and efficient manner.
• Follow up on outstanding calls to ensure completion, apply additional resources, and maintain efficient timing standards.
• Complete work orders for uncompleted incidents in the Computerized Maintenance Management System (CMMS) application.
• Track the event progress by entering the appropriate event markers.
• Ensure data integrity and accuracy to ensure consistent reporting is generated for each event.

Qualifications

• A post-secondary degree in Event Management, Emergency Telecommunications, or equivalent desired.
• Experience working in a large multi-purpose sports & entertainment facility is a great asset.
• Ability to establish and maintain relationships with co-workers and venue guests.
• Ability to interact effectively and calmly with patrons and employees during aggravated circumstances.
• Comfortable dispatching/communicating over a two-way radio system during stressful situations.
• Ability to effectively manage crises and work under pressure without loss of composure.
• Ability to multitask and prioritize calls and call volume to maintain a good workflow and incident management technique.
• Must be able to make sound judgments, memorize, recollect and quickly retrieve relevant information.
• A minimum of 2-4 years of related work experience desired.
• Proficient at multi-tasking.
• Proficiency with Windows operating system, and basic knowledge of computer operations.
• Knowledge of 24/7 V4 Software considered an asset.
• Due to the nature of our events business, the ability to frequently work non-traditional hours which primarily include evenings, weekends and holidays is a must.
• This is a part time hourly position that operates before, during, and after events at various MLSE venues.

Additional Information

Apply by: Oct 31st, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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